Warehouse Operations Specialist

PTR Global; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A logistics company in Dallas, TX is seeking a Lead Shipping Associate to oversee warehouse operations and ensure efficient inventory management. The role involves packing and shipping items, maintaining precise records, and supporting ongoing process improvements. Ideal candidates will demonstrate strong customer service skills, work well independently, and possess knowledge of logistics processes. This position requires in-person presence at the Dallas headquarters during business hours and is open only to U.S. citizens or authorized workers.

Qualifications

• Strong knowledge of customer needs and ability to evaluate service satisfaction.
• Ability to work independently and solve operational issues.
• Knowledge of various transportation methods and their cost-effectiveness.

Responsibilities

• Ensure smooth and efficient operation of the warehouse.
• Pack, seal, and label items for shipping.
• Maintain accurate inventory records.
• Drive physical inventories and prepare shipping documents.
• Support team leader with logistics improvement plans.

Skills

Customer service principles

Self-starter and independent work

Logistics knowledge

Quality control techniques

Performance monitoring

Job description

All of Client’s People come together to deliver on client’s Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel.

• The Lead Shipping Associate delivers on client’s Purpose by ensuring the smooth and efficient operation of the warehouse, from receiving goods to fulfilling customer orders.
• This role oversees and coordinates the daily operations of the warehouse, including tasks such as managing the workload, ensuring safety, and maintaining inventory.
• As part of a growing Team, this role will have the opportunity to develop and refine current processes to ensure they become more efficient and effective.
• The Lead Shipping Associate is a strong collaborator who is detail-oriented and enjoys working in a dynamic environment where they’ll get to use their continuous process improvement mindset to drive the future of Client.

The culture of Client means client value the camaraderie, collaboration, and innovation that occurs when client come together and interact face-to-face at client’s vibrant Corporate Campus.

• Due to the nature of this role, candidate would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
• Client is an Equal Opportunity Employer.
• Clients continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities:

Maintain accurate asset and inventory records in Dash - ServiceNow

• Pack and unpack items to be stocked on shelves in the warehouse
• Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools and/or power tools
• Drive physical inventories
• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
• Determine shipping methods, routes, or rates for materials to be shipped.
• Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or record keeping purposes
• Confer or correspond with Team Leader to rectify problems, such as damages, shortages, or non-conformance to specifications
• Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials
• Deliver or route materials to departments using hand truck, conveyor, or sorting bins
• Support Team Leader with Thought Leadership on logistics and warehouse operations and participates in creating plans for improvement and roadmaps
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities:

Knowledge of principles and processes for providing customer and personal services.

• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Ability to be a self-starter and work well unsupervised
• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
• Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective distribution of goods
• Ability to determine causes of operating errors and deciding what to do about it independently
• Ability to understand the implications of new information for both current and future problem-solving and decision-making, and the ability to relate this to peers
• Ability to determine the kind of tools and equipment needed to do a job
• Ability to monitor and assess performance of yourself, other individuals, or organizations to make improvements or take corrective action