Operations Team Lead

Forward Air Corporation; Brooklyn Center (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision & dental

401(k) with employer match

Paid holidays

Paid time off (PTO) 10–25 days

Job summary

Forward Air Corp. in Brooklyn Center, MN is seeking an Operations Team Lead to coordinate day‑to‑day activities for a shift of frontline warehouse staff.

You will ensure workflows, safety procedures, and SOPs are followed to meet daily targets and KPIs, while training and monitoring work quality. You will collaborate with supervisors to allocate labor, resolve routine issues, and support operational continuity on site.

Qualifications

• High School Diploma or GED preferred but not required.
• 3+ years of experience in warehouse/logistics operations.
• Experience leading frontline employees and coordinating shift activities.

Responsibilities

• Schedule ocean and domestic shipments.
• Direct daily work activities for the assigned team.
• Assist the Operations Supervisor with volume, labor and workload planning.

Skills

Team leadership

English communication

Safety compliance

Labor planning

Time management

Education

High School Diploma or GED

Tools

SAP

Microsoft Excel

WMS

Job description

• Locations 4837 AZELIA AVENUE NORTH, Brooklyn Center, MN, 55429, US
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

Compensation: $23.00 - 25.00 / Hour

The Operations Team Lead provides day‑to‑day coordination and hands‑on support for a defined shift and group of frontline employees within a logistics warehouse/site or multimodal transportation terminal. They ensure workflows, safety procedures, and SOPs are consistently followed to meet daily targets and KPIs. Working under an Operations Supervisor, Operations Manager, or Terminal/Site Manager, they prioritize tasks, allocate labor and equipment based on pre‑set plans, and assist in resolving routine issues on the floor. They play a key role in training, work quality monitoring, and supporting operational continuity.

Responsibilities

• Schedule ocean and domestic shipments.
• Coordinate and direct daily work activities for assigned team members based on established schedules and operational plans.
• Assist the Operations Supervisor in executing daily volume, labor, and workload assignments.
• Conduct basic system inquiries and manual searches to help resolve inventory, shipment, or order discrepancies.
• Coordinate handling of urgent orders, cancellations, re‑routes, and special service requirements within established guidelines.
• Work with customer on schedule changes
• Utilize WMS for all systems work (SAP)
• Pick, pack, and prepare items for shipping and delivery.
• Assist drivers with loading and unloading activities following dock and safety procedures.
• Identify damaged freight and promptly report issues, unsafe conditions, or equipment concerns to supervisory personnel.
• Perform audits on outgoing shipments
• Monitor work quality, safety compliance, and adherence to standard operating procedures.
• Escalate equipment, safety, or system issues promptly to minimize disruption.
• Ensure all work is completed in alignment with safety, environmental, and operational requirements.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or General Education Development (GED)/equivalent preferred but not required.
• Experience: 3+ years’ experience in a warehouse, distribution, logistics operations, or multimodal terminal environment; prior experience in a lead or coordinator role preferred.
• Demonstrated ability to motivate, train, and guide frontline employees.
• Ability to communicate effectively in English (verbal and written).
• Ability to prioritize tasks and manage competing operational demands within established procedures.
• Physical Demands: Extensive standing, walking, bending, stooping, kneeling, crouching, reaching, and twisting for 8-12 hours per/shift, with the ability to lift, push, pull, and carry freight up to 50lbs without assistance, with occasional lifting of freight up to 75lbs with assistance or mechanical aids throughout each 8-12 hour shift, multiple times per/week.
• Vision, hearing, and verbal communication skills sufficient to work safely in a noisy dock environment.
• Environment: Ability to work safely around moving equipment, vehicles, and freight in a non‑climate‑controlled environment, including frequent exposure to temperature extremes (both hot and cold), occasional outdoor work and/or exposure to precipitation (rain, sleet, snow, etc.), regular exposure to moving equipment, vehicle traffic, exhaust, dust, and moderate to loud noise.
• Ability to maintain regular and predictable attendance.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Experience with Warehouse Management systems
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting).

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WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity‑based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On‑demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions‑first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E‑Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F‑1, H‑1, H‑2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.
• Recruitment Fraud: We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General .