Warehouse and Customer Support Representative

Jobtailor; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Forklift Certification

Job summary

Jobtailor in San Antonio, TX is seeking a results-driven team member to serve Builders, Designers, General Contractors, and walk-in customers.

You will handle in-person and phone inquiries, process orders in the JDE system, maintain records, and support showroom and warehouse operations. This role requires 1–3 years in building or warehouse environments, bilingual Spanish/English preferred, and the ability to lift up to 50 pounds.

Qualifications

• 1–3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team in a busy environment.
• Leadership, critical thinking, decision-making, and listening skills.
• Bilingual Spanish and English preferred, or another language appropriate for the area.

Responsibilities

• Act as the primary point of contact for Builders, Designers, General Contractors, and walk-in customers
• Deliver customer service in person and over the phone
• Greet customers, resolve inquiries and complaints, and build client relationships
• Enter and verify orders and account information in the JDE system
• Maintain accurate records
• Collaborate with Branch Operations and Sales teams to support customer experience and branch goals
• Support showroom customers with the ISR and/or Operations Manager
• Perform warehouse operations including inspecting, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory
• Maintain and reconcile warehouse inventory, address discrepancies, and generate inventory reports
• Handle will-call customers
• Maintain the showroom, update samples and labels, and conduct monthly showroom audits
• Receive, record, issue, and transport goods
• Prepare basic sample boards
• Perform other customer service and warehouse operations tasks as assigned

Skills

Customer Service

Warehouse Operations

Inventory Management

Forklift Operation

Bilingual Spanish and English

Tools

JDE System

Warehouse Management Systems

Job description

• Act as the primary point of contact for Builders, Designers, General Contractors, and walk-in customers


• Deliver customer service in person and over the phone


• Greet customers, resolve inquiries and complaints, and build client relationships


• Enter and verify orders and account information in the JDE system


• Maintain accurate records


• Collaborate with Branch Operations and Sales teams to support customer experience and branch goals


• Support showroom customers with the ISR and/or Operations Manager


• Perform warehouse operations including inspecting, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory


• Maintain and reconcile warehouse inventory, address discrepancies, and generate inventory reports


• Handle will-call customers


• Maintain the showroom, update samples and labels, and conduct monthly showroom audits


• Receive, record, issue, and transport goods


• Prepare basic sample boards


• Perform other customer service and warehouse operations tasks as assigned

Requirements

• 1–3 years of experience in building, construction, design, or warehouse environments preferred


• Results-driven, customer-focused, highly organized, and detail-oriented


• Ability to work effectively as part of a team in a busy environment


• Leadership, critical thinking, decision-making, and listening skills


• Relationship-building skills and composure under pressure


• Knowledge of database and query functions


• Functional computer skills


• Ability to read and respond to non-verbal communication


• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking


• Ability to create basic sample boards


• Ability to handle inventory safely and efficiently


• Forklift certification and wet saw experience are a plus


• Bilingual Spanish and English preferred, or another language appropriate for the area


• Must pass a background check


• Ability to stand, use hands, and reach for prolonged periods


• Ability to walk, stoop, kneel, crouch, crawl, sit, climb, and balance


• Ability to lift and/or move up to 50 pounds regularly


• Required close vision, peripheral vision, and ability to adjust focus


• Ability to talk on the phone and use computers for extended periods


• Ability to operate a forklift safely and efficiently will be required


• Regular, predictable attendance is essential


• Maintain a clean, professional appearance and follow the company dress code

Core Competencies

Demonstrates strong customer service skills by effectively engaging with Builders, Designers, and General Contractors while managing warehouse operations and inventory. Proficient in using database functions and maintaining accurate records to support branch goals and enhance customer experience.

Highest-signal resume keywords

• Customer Service


• Warehouse Operations


• Inventory Management


• Forklift Operation


• Bilingual Spanish and English

ATS Optimization Keywords

Hard Skills

• Database Functions


• Basic Math Skills


• Inventory Tracking


• Sample Board Creation


• Forklift Operation

Soft Skills

• Relationship Building


• Critical Thinking


• Decision Making


• Detail Oriented


• Team Collaboration

Certifications & Qualifications

• Forklift Certification

Industry Keywords

• Building


• Construction


• Design


• Warehouse Environment


• Customer Experience

Tools & Technologies

• JDE System


• Warehouse Management Systems