Warehouse Admin Clerk

Vintners Logistics; Kennewick (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Health insurance

Vision insurance

Prescription insurance

Life insurance

Supplemental coverages available

Job summary

Vintners Logistics, LLC in Kennewick, Washington is seeking a Customer Service Representative to deliver excellent service by phone and email, greet callers, and coordinate inbound and outbound shipments.

You will process customer orders in warehouse and transportation management systems, respond to inquiries, and coordinate between warehousing and transportation to ensure orders are picked, shipped, and documented correctly.

Qualifications

• High school diploma or GED required.
• Prefer AA in business.
• Minimum 2 years of warehousing and transportation experience.
• Microsoft Office suite including Word and Excel.

Responsibilities

• Provide excellent customer service by phone and email.
• Greet visitors, coordinate in and out shipments, complete sign-ins.
• Receive and process customer orders in warehouse and transportation management systems.
• Conduct customer calls as needed for order coordination, changes, payments and status.
• Respond to customer inquiries via phone or email.
• Coordinate between transportation and warehousing to ensure orders are picked, shipped and documented correctly.
• Set up new customer accounts and onboarding activities.
• Process warehouse receiving; system entry and item creation as needed.
• Assist in inventory counts, month end closing and related operational duties.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

High school diploma or GED

AA in business (preferred)

Tools

WMS

TMS

Microsoft Excel

Job description

Position: Customer Service Representative

Vintners Logistics, LLC - Kennewick Washington

Responsibilities:

• Provide excellent customer service by phone & email
• Greet will call customers and visitors, complete sign-ins, coordinate in and out shipments
• Receive and process customer orders in warehouse and transportation management systems
• Conduct customer calls as needed for order coordination, changes, payments and account status
• Respond to customer inquiries via phone calls or email
• Coordinate between the transportation and warehousing departments ensuring customer orders are picked, shipped and documented correctly
• Set up new customer accounts & related customer onboarding activities
• Process warehouse receiving; including system entry & item creation as needed.
• Complete & verify bi-weekly compliance reporting
• Assist in inventory counts, month end closing and related operational duties
• Document filing, scrolling, & processing
• Verify warehouse charges for customer billing
• Set up rates/rate changes in warehouse system annually or as required
• Maintain Strong written & verbal communication skills with team and customers
• Maintain a positive & productive relationship with team members, management & customers.
• Preform other administrative duties as assigned.
• Detail orientated
• Team player who is adaptable to change.
• Solution orientated.
• Self-directed
• Willing to be cross trained on additional systems.

Experience & Education:

• High school diploma or GED
• Prefer AA in business
• Minimum 2 years of prior warehousing and transportation experience
• Microsoft Office suite including word and excel
• Monday – Friday office environment with seasonal overtime as required.
• PTO
• Employer Sponsored Health, Vision, Prescription & Life insurance
• Additional Supplemental Coverages Available