Warehouse

Frank's Supply Company, Inc.; Albuquerque (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Frank's Supply Company, a major supplier of construction tools and equipment, is seeking a qualified Warehouse Worker for our Albuquerque, NM location. The role focuses on customer service excellence while handling warehouse tasks and maintaining accurate inventory and order fulfillment.

Responsibilities include shipping/receiving, unloading freight, processing receipts, managing transfers, stocking merchandise, and assisting with counter sales.

Qualifications

• Computer skills required and used daily.
• Strong verbal communication and telephone etiquette.
• Probing questions and active listening abilities.
• Clear and effective language use in professional settings.
• Strong reading comprehension and basic math abilities.
• Technical competence and problem solving in a warehouse.
• Positive attitude and good interpersonal skills.

Responsibilities

• Handle shipping/receiving duties and support sales delivery drivers.
• Unload freight safely from trucks.
• Process inbound receipts and merchandise checks per procedures.
• Administer inbound/outbound transfers and organize warehouse storage.
• Pull merchandise for local and out-of-town deliveries and stage properly.
• Coordinate warranty returns with accounts payable.
• Coordinate with inside sales and assist with counter sales when needed.
• Maintain use of computer systems and office equipment.
• Assist with inventory counts and cycle counts.
• Make quality decisions by evaluating information.

Skills

Computer skills

Verbal communication

Telephone etiquette

Probing skills

Voice characteristics

Language use

Reading comprehension

Basic math

Technical competence

Positive attitude

Interpersonal skills

Tools

Computer system

Telephone

Fax machine

Email

Copier

Calculator

Job description

Frank's Supply Company is a major supplier of construction tools and equipment with our focus on both sales and rental. We are currently seeking a qualified WAREHOUSE WORKER for our Albuquerque NM location.

Summary of Position Responsibilities:

It is primarily through this position that we demonstrate our commitment to achieve customer service excellence. This position is responsible for performing customer service tasks in accordance with company business practices and in the professional manner required to build market share and maintain repeat business with our valued customers.

Specific Tasks and Responsibilities:

• These duties include shipping/receiving personnel and sales delivery drivers.
• Responsible for safe unloading of all freight trucks.
• Responsible for the "checking in" and receiving of all merchandise on the "receiver" as per Frank's Supply's procedures.
• Responsible for the administration of all incoming and outgoing store transfers, as per company procedures.
• Responsible for the orderly storing of all merchandise in the company warehouse(s).
• Responsible for the "pulling" of all merchandise for local and out of town deliveries, and the proper staging of the merchandise.
• Responsible for prompt return of merchandise and warranty items to vendors when necessary to conform to the purchasing department procedures. Coordinate all warranty returns, credits, etc. with accounts payable.
• Warehouse personnel will coordinate activities with inside sales as required. Customer service is of the utmost importance.
• Warehouse personnel will assist with counter sales in the stocking of the showroom floor.
• Know required features and demonstrate proficient use of all job support tools including computer system, telephone, fax, E-mail, voice mail, copier, calculator, and other job reference materials and documents.
• Assists in taking the physical inventory and coordinates cycle counts with shipping and receiving clerks and store managers.
• Must be able to identify, evaluate, and assimilate information before making quality decisions

Working Conditions and Physical Requirements:

• Sitting or standing for extended periods of time
• Good eyesight
• Good hearing
• Noisy environment must not be easily distracted
• Overtime; can be on short notice
• Problem solving
• Complaints handling
• Customer contact
• Job stress
• Overhead reaching
• Climbing stairs
• Consistently able to lift packages up to 50 pounds
• Good memory
• Equipment and job resources consistently used include the computer and related technologies, telephone, fax machine, copier, and calculator

Qualifications:

• Computer skills
• Good verbal communication skills
• Good telephone etiquette
• Good questioning (probing) skills
• Good voice characteristics
• Good language use
• Above average reading comprehension
• Basic math skills
• Technical competence
• Good attitude
• Good interpersonal skills

Coordinates with:

• Inside sales
• Outside sales
• Vendors
• Customers
• Accounting
• Shipping and Receiving
• Drivers
• Rental department
• Service department
• Management

EQUAL OPPORTUNITY EMPLOYER MINORITY / FEMALE / VETERANS / DISABLED