Warehouse

Frank's Supply Company, Inc.; Los Lunas (NM); On-site; USD 19,000 - 29,000; Full time

Job summary

Frank's Supply Company is seeking a Warehouse Worker for our Albuquerque NM location. This role emphasizes customer service and efficient warehouse operations, including shipping/receiving, inventory management, and support for sales activities.

The candidate will unload freight, check in merchandise, coordinate transfers, and ensure proper storage. Proficiency with office tech and strong communication are essential for success in this role.

Qualifications

• Basic computer skills and ability to operate office equipment.
• Strong verbal communication and telephone etiquette.
• Ability to read and interpret information accurately.
• Adept at basic math and numeric reasoning.
• Demonstrates professional attitude and customer service focus.

Responsibilities

• Perform shipping/receiving duties and assist sales delivery drivers.
• Safely unload freight from trucks.
• Log and check in merchandise and coordinate receiving per procedures.
• Administer incoming/outgoing store transfers and organize warehousing.
• Store merchandise properly in warehouse locations.
• Pull merchandise for local and out-of-town deliveries and stage for shipment.
• Coordinate warranty returns with accounts payable when needed.
• Collaborate with inside/outside sales and maintain customer service focus.
• Assist with counter sales and showroom stocking.
• Operate office tools (computer, telephone, fax, E-mail, voice mail, copier, calculator).
• Participate in physical inventory and cycle counts with shipping/receiving and store managers.
• Identify and analyze information to make quality decisions.

Skills

Computer skills

Verbal communication

Telephone etiquette

Questioning skills

Voice clarity

Language usage

Reading comprehension

Mathematics basics

Technical competence

Positive attitude

Interpersonal skills

Tools

Computer system

Telephone

Fax

E-mail

Voice mail

Copier

Calculator

Job description

Frank's Supply Company is a major supplier of construction tools and equipment with our focus on both sales and rental. We are currently seeking a qualified WAREHOUSE WORKER for our Albuquerque NM location.

Summary of Position Responsibilities:

It is primarily through this position that we demonstrate our commitment to achieve customer service excellence. This position is responsible for performing customer service tasks in accordance with company business practices and in the professional manner required to build market share and maintain repeat business with our valued customers.

Specific Tasks and Responsibilities:

• These duties include shipping/receiving personnel and sales delivery drivers.
• Responsible for safe unloading of all freight trucks.
• Responsible for the "checking in" and receiving of all merchandise on the "receiver" as per Frank's Supply's procedures.
• Responsible for the administration of all incoming and outgoing store transfers, as per company procedures.
• Responsible for the orderly storing of all merchandise in the company warehouse(s).
• Responsible for the "pulling" of all merchandise for local and out of town deliveries, and the proper staging of the merchandise.
• Responsible for prompt return of merchandise and warranty items to vendors when necessary to conform to the purchasing department procedures. Coordinate all warranty returns, credits, etc. with accounts payable.
• Warehouse personnel will coordinate activities with inside sales as required. Customer service is of the utmost importance.
• Warehouse personnel will assist with counter sales in the stocking of the showroom floor.
• Know required features and demonstrate proficient use of all job support tools including computer system, telephone, fax, E-mail, voice mail, copier, calculator, and other job reference materials and documents.
• Assists in taking the physical inventory and coordinates cycle counts with shipping and receiving clerks and store managers.
• Must be able to identify, evaluate, and assimilate information before making quality decisions

Working Conditions and Physical Requirements:

• Sitting or standing for extended periods of time
• Good eyesight
• Good hearing
• Noisy environment must not be easily distracted
• Overtime; can be on short notice
• Problem solving
• Complaints handling
• Customer contact
• Job stress
• Overhead reaching
• Climbing stairs
• Consistently able to lift packages up to 50 pounds
• Good memory
• Equipment and job resources consistently used include the computer and related technologies, telephone, fax machine, copier, and calculator

Qualifications:

• Computer skills
• Good verbal communication skills
• Good telephone etiquette
• Good questioning (probing) skills
• Good voice characteristics
• Good language use
• Above average reading comprehension
• Basic math skills
• Technical competence
• Good attitude
• Good interpersonal skills

Coordinates with:

• Inside sales
• Outside sales
• Vendors
• Customers
• Accounting
• Shipping and Receiving
• Drivers
• Rental department
• Service department
• Management

EQUAL OPPORTUNITY EMPLOYER MINORITY / FEMALE / VETERANS / DISABLED