Ward Clerk: Frontline Patient Care & Admin Support

Kaiser Permanente; Wailuku (HI); On-site; USD 36,000 - 37,000; Full time

Job summary

Kaiser Permanente in Hawaii, Wailuku, seeks an Entry Level Unit Clerk to support patient care and unit functioning. Under supervision, perform clerical tasks, answer calls, schedule appointments, and process orders with attention to safety and accuracy.

Responsibilities include managing nurse calls, handling lab reports, assisting with medication pickups, and maintaining supply par levels. Requires Medical Terminology coursework and BLS within 1 month of hire.

Qualifications

• Post high school coursework in Medical Terminology or equivalent related experience.
• Basic Life Support within 1 months of hire from American Heart Association.
• Demonstrated knowledge of and skill in conflict resolution, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, teamwork, written communication, organizational skills, time management, and initiative.

Responsibilities

• Answers phone(s) on Unit and manages calls appropriately. Takes phone reports from Lab, Diagnostic Imaging, and other Departments accurately, and delivers to proper nurse.
• Calls and schedules clinic appointments for patients who need help, when directed by RN/LPN.
• Refers all calls from physicians to appropriate nursing staff.
• Uses systems to assist with the processing of orders. Verifies ADT information. Uses manual system when computer is down.
• Answers PTS and keeps station ready and available. Retrieves meds and supplies and delivers to proper place/person.
• Reports maintenance problems immediately.
• Maintains inventory of Unit supplies. Orders non-stock items as directed. Orders stock items to maintain par level.
• Transport/arranges for transport of supplies and equipment between Units or Departments as needed.
• Xeroxes and processes charts and other documents as directed by Supervisor or RN.
• Communicates ADT information to Admitting Department and Shift Supervisor/Bed Control.
• Answers nurse call console and refers patient calls to appropriate person. Picks-up blood/blood products from Lab as directed by RN.
• Picks-up non-controlled medications from Pharmacy. Picks-up supplies/equipment from other Departments.
• Calls acuity forecast to Staffing Office by designated times. Tallies and completes daily Acuity Sheets. Calls updated acuity.
• Completes additional tasks on individual Units per standards/procedures or Supervisor instructions.
• _functions with awareness of safety principles/standards as defined by Hospital_
• Completes request forms/orders entry for diagnostic tests, consultations, referrals. Schedules special tests with in-house and outside agencies and documents appointment.

Skills

Conflict resolution

Customer service

Time management

Communication

Teamwork

Problem solving

Oral communication

Written communication

Organizational skills

Education

Post high school coursework in Medical Terminology or equivalent related experience

Job description

Kaiser Permanente in Hawaii, Wailuku, seeks an Entry Level Unit Clerk to support patient care and unit functioning. Under supervision, perform clerical tasks, answer calls, schedule appointments, and process orders with attention to safety and accuracy.

Responsibilities include managing nurse calls, handling lab reports, assisting with medication pickups, and maintaining supply par levels. Requires Medical Terminology coursework and BLS within 1 month of hire.