Ward Clerk

Kaiser Permanente; Wailuku (HI); On-site; USD 38,000 - 60,000; Full time

Job summary

Kaiser Permanente is seeking a unit clerical associate to support patient care by handling clerical tasks and coordinating communications across departments. Under supervision, you will manage phone calls, schedule appointments, process orders, and assist with chart completion.

The role requires basic medical terminology knowledge and BLS certification within 1 month of hire. Strong organizational and communication skills are essential to ensure smooth unit functioning.

Qualifications

• Post high school coursework in Medical Terminology or equivalent related experience.
• Basic Life Support within 1 month of hire from American Heart Association.
• Demonstrated knowledge of conflict resolution, decision making, customer service, interpersonal relations, oral communication, problem solving, teamwork, written communication, organizational skills, time management, and initiative.

Responsibilities

• Answers phones on Unit and manages calls; delivers to nurse.
• Obtains downtime kit and supports unit during computer downtime.
• Transcribes physician orders to medical records during downtime.
• Processes charts and documents as directed by supervisor or RN.
• Maintains inventory and orders supplies to maintain par level.

Skills

Conflict resolution

Customer service

Interpersonal relations

Oral communication

Problem solving

Teamwork

Written communication

Organizational skills

Time management

Initiative

Education

Post high school coursework in Medical Terminology

Tools

Transcription software

File management systems

Job description

Job Summary:

Under direct or indirect supervision of supervisor, contributes to patient care by performing clerical and non-professional tasks directly and indirectly related to patient care and unit functioning. Is responsible and accountable for tasks delegated.

Essential Responsibilities:

• Answers phone(s) on Unit and manages calls appropriately. Takes phone reports from Lab, Diagnostic Imaging, and other Departments accurately, and delivers to proper nurse. Calls and schedules clinic appointments for patients who need help, when directed by RN/LPN. Refers all calls from physicians to appropriate nursing staff.
• Uses systems to assist with the processing of orders. Verifies ADT information. Uses manual system when computer is down.
• Answers PTS and keeps station ready and available. Retrieves meds and supplies and delivers to proper place/person. Reports maintenance problems immediately.
• Uses systems to support nursing and unit staff. Uses manual system when computer is down.
• Maintains inventory of Unit supplies. Orders non-stock items as directed. Orders stock items to maintain par level. Transport/arranges for transport of supplies and equipment between Units or Departments as needed.
• Supports unit during computer downtime. Obtains downtime kit as appropriate.
• Xeroxes and processes charts and other documents as directed by Supervisor or RN.
• Communicates ADT information to Admitting Department and Shift Supervisor/Bed Control.
• Answers nurse call console and refers patient calls to appropriate person. Picks-up blood/blood products from Lab as directed by RN. Picks-up non-controlled medications from Pharmacy. Picks-up supplies/equipment from other Departments.
• Calls acuity forecast to Staffing Office by designated times. Tallies and completes daily Acuity Sheets. Calls updated acuity. Completes additional tasks on individual Units per standards/procedures or Supervisor instructions.
• Uses systems to assist physicians. During computer downtime, transcribes physicians orders to appropriate medical record and other forms accurately. Completes request forms/orders entry for diagnostic tests, consultations, referrals. Schedules special tests with in-house and outside agencies and documents appointment. Makes arrangements for patient transport to outside agencies and departments.
• Functions with awareness of and applies safety principles/standards as defined by Hospital, including, environmental and employee issues. Reports incidents, work related injuries, unsafe equipment or environment to supervisor or other appropriate person.
• Transmits messages and other pertinent information to appropriate staff members. Picks up, sorts, and delivers Unit and patient mail.
• Completes required in-services annually. Participates in orientation of new clerical staff.

Basic Qualifications:

Experience

• N/A

Education

• Post high school coursework in Medical Terminology or equivalent related experience.

License, Certification, Registration

• Basic Life Support within 1 months of hire from American Heart Association

Additional Requirements:

• Demonstrated knowledge of and skill in conflict resolution, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, teamwork, written communication, organizational skills, time management, and initiative.

Preferred Qualifications:

• Experience in transcribing physicians orders, computer skills, setting up and maintaining file systems.