Ward Clerk; Full-time, Evening, Med/Surg - UNIT 1, MMMC

Kaiser Permanente; Wailuku (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kaiser Permanente in Hawaii seeks a unit clerk to support patient care by handling clerical tasks and coordinating communication between departments. You will work under supervision, ensuring accurate information flow and timely task completion to support nursing staff.

Responsibilities include answering phones, scheduling appointments, processing orders, and maintaining unit supplies. Proactive communication and reliability are essential in a busy hospital unit.

Qualifications

• Experience in clerical tasks related to patient care.
• Ability to manage calls and relay information accurately between departments.
• Familiarity with medical terminology or related coursework.

Responsibilities

• Answer unit phones and route calls to appropriate nursing staff.
• Schedule clinic appointments as directed.
• Process ADT information and assist with patient flow on the unit.

Skills

Communication

Customer service

Interpersonal skills

Oral communication

Written communication

Problem solving

Teamwork

Time management

Organizational skills

Initiative

Education

Post high school coursework in Medical Terminology

Basic Life Support (BLS) within 1 month of hire

Job description

Job Summary:

Under direct or indirect supervision of supervisor, contributes to patient care by performing clerical and non-professional tasks directly and indirectly related to patient care and unit functioning. Is responsible and accountable for tasks delegated.

Essential Responsibilities:

• Answers phone(s) on Unit and manages calls appropriately. Takes phone reports from Lab, Diagnostic Imaging, and other Departments accurately, and delivers to proper nurse. Calls and schedules clinic appointments for patients who need help, when directed by RN/LPN. Refers all calls from physicians to appropriate nursing staff.
• Uses systems to assist with the processing of orders. Verifies ADT information. Uses manual system when computer is down.
• Answers PTS and keeps station ready and available. Retrieves meds and supplies and delivers to proper place/person. Reports maintenance problems immediately.
• Uses systems to support nursing and unit staff. Uses manual system when computer is down.
• Maintains inventory of Unit supplies. Orders non-stock items as directed. Orders stock items to maintain par level. Transport/arranges for transport of supplies and equipment between Units or Departments as needed.
• Supports unit during computer downtime. Obtains downtime kit as appropriate.
• Xeroxes and processes charts and other documents as directed by Supervisor or RN.
• Communicates ADT information to Admitting Department and Shift Supervisor/Bed Control.
• Answers nurse call console and refers patient calls to appropriate person. Picks-up blood/blood products from Lab as directed by RN. Picks-up non-controlled medications from Pharmacy. Picks-up supplies/equipment from other Departments.
• Calls acuity forecast to Staffing Office by designated times. Tallies and completes daily Acuity Sheets. Calls updated acuity. Completes additional tasks on individual Units per standards/procedures or Supervisor instructions.
• Uses systems to assist physicians. During computer downtime, transcribes physicians orders to appropriate medical record and other forms accurately. Completes request forms/orders entry for diagnostic tests, consultations, referrals. Schedules special tests with in-house and outside agencies and documents appointment. Makes arrangements for patient transport to outside agencies and departments.
• Functions with awareness of and applies safety principles/standards as defined by Hospital, including, environmental and employee issues. Reports incidents, work related injuries, unsafe equipment or environment to supervisor or other appropriate person.
• Transmits messages and other pertinent information to appropriate staff members. Picks up, sorts, and delivers Unit and patient mail.
• Completes required in-services annually. Participates in orientation of new clerical staff.

Basic Qualifications:

Experience

• N/A

Education

• Post high school coursework in Medical Terminology or equivalent related experience.

License, Certification, Registration

• Basic Life Support within 1 months of hire from American Heart Association

Additional Requirements:

• Demonstrated knowledge of and skill in conflict resolution, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, teamwork, written communication, organizational skills, time management, and initiative.

Preferred Qualifications:

• Experience in transcribing physicians orders, computer skills, setting up and maintaining file systems.