Walk-in | Customer Support Executive - E Commerce GIANT

Startek (Aegis Customer Support Services Pvt. Ltd.); United States; Remote; USD 30,000 - 42,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) is seeking a customer support professional to handle inbound calls, provide information on orders, payments, and app usage, and resolve concerns with a focus on a positive customer experience.

The role requires Hindi and basic English, strong listening skills, and a customer-centric mindset. The candidate should be comfortable with rotational shifts and able to work from home with a personal laptop and reliable internet connection.

Qualifications

• Graduate or undergraduate candidates are welcome.
• Strong verbal communication in Hindi and basic English understanding.
• Good listening skills to handle queries effectively.
• Customer-centric mindset with problem-solving ability.
• Willingness to work in rotational shifts (Afternoon/Evening/Night).
• Ability to work in fast-paced environments and handle pressure.

Responsibilities

• Handle inbound customer calls and address queries in a timely and professional manner.
• Provide accurate information related to orders, deliveries, payments, and app usage.
• Resolve customer concerns effectively while ensuring a positive experience.
• Follow defined SOPs and quality standards during all interactions.
• Escalate unresolved or complex issues to the appropriate team.
• Maintain proper records of customer interactions in the system.
• Meet performance metrics such as quality, productivity, and resolution time.
• Adhere to assigned shift schedules and organizational policies.
• Stay updated with process knowledge, tools, and system updates.
• Ensure confidentiality and security of customer data at all times.

Skills

Verbal communication

Hindi language

Basic English

Listening

Customer-centric

Education

Graduate or Undergraduate

Tools

Basic computer skills

Job description

Roles & Responsibilities:

• Handle inbound customer calls and address queries in a timely and professional manner
• Provide accurate information related to orders, deliveries, payments, and app usage
• Resolve customer concerns effectively while ensuring a positive experience
• Follow defined SOPs and quality standards during all interactions
• Escalate unresolved or complex issues to the appropriate team
• Maintain proper records of customer interactions in the system
• Meet performance metrics such as quality, productivity, and resolution time
• Adhere to assigned shift schedules and organizational policies
• Stay updated with process knowledge, tools, and system updates
• Ensure confidentiality and security of customer data at all times

Preferred Candidate Profile:

• Graduate or Undergraduate (Freshers & Experienced candidates are welcome)
• Strong verbal communication skills in Hindi and basic English understanding
• Good listening skills with the ability to handle customer queries effectively
• Customer-centric approach with a problem-solving mindset
• Comfortable working in rotational shifts (Afternoon/Evening/Night)
• Ability to work in a fast-paced environment and handle pressure situations
• Basic computer knowledge and ability to navigate systems efficiently
• Self-disciplined and responsible while working from home
• Must have a personal laptop/desktop with stable internet and power backup
• Immediate joiners preferred

Important Note

• Startek does not charge any amount for interview or Joining

• We do cost free Joining