Customer Support Executive

Intugine Technologies; United States; Presencial; USD 50 000 - 90 000; Tempo integral

Resumo da oferta

Intugine Technologies is looking for a customer-focused professional to manage and nurture client relationships and serve as the single point of contact for existing clients. The role involves onboarding, training, and implementing company solutions at new client locations, as well as prompt assistance via email, calls, and messages to ensure high satisfaction levels.

You will address complaints by coordinating with internal and external teams for quick resolution and analyze client data to

Qualificações

• Experience in client relationship management and support.
• Ability to work in rotational shifts (6 AM-3 PM, 10 AM-7 PM, 2 PM-11 PM, 10 PM-6 AM).
• Strong coordination and internal team coordination skills.

Responsabilidades

• Contribute to the company's growth by effectively managing and nurturing client relationships.
• Act as the Single Point of Contact (SPOC) for existing clients, ensuring smooth communication and service delivery.
• Onboard, train, and implement company solutions at new client locations.
• Assist clients promptly through email, calls, and messages, ensuring high satisfaction levels.
• Address client complaints by coordinating internally and externally for quick issue resolution.
• Resolve product or service-related problems by identifying the issue, determining the root cause, and serving as the ability to improve the overall customer experience.
• Follow up consistently to ensure complaints are resolved and clients are satisfied.
• Prepare detailed product/service reports by collecting, organizing, and analyzing client information.
• Conduct product training sessions for clients via calls to improve product understanding and logistics visibility platform usage.

Conhecimentos

Client relationship management

Coordination skills

Descrição da oferta de emprego

Responsibilities

• Contribute to the company's growth by effectively managing and nurturing client relationships.
• Act as the Single Point of Contact (SPOC) for existing clients, ensuring smooth communication and service delivery.
• Onboard, train, and implement company solutions at new client locations.
• Assist clients promptly through email, calls, and messages, ensuring high satisfaction levels.
• Address client complaints by coordinating internally and externally for quick issue resolution.
• Resolve product or service-related problems by identifying the issue, determining the root cause, and serving as the ability to improve the overall customer experience.
• Follow up consistently to ensure complaints are resolved and clients are satisfied.
• Prepare detailed product/service reports by collecting, organizing, and analyzing client information.
• Conduct product training sessions for clients via calls to improve product understanding and logistics visibility platform usage.

Requirements

• Experience in client relationship management and support.
• Ability to work in rotational shifts (6 AM-3 PM, 10 AM-7 PM, 2 PM-11 PM, 10 PM-6 AM).
• Strong coordination and internal team coordination skills.

About the Company

Intugine Technologies is a trusted solution partner catering to global brands, providing best-in-class visibility platform for supply chain visibility across modalities (air/land/sea/rail). They are a proud partner of the National Logistics Policy of India.