Waitlist Coordinator

Housing Authority of Cook County; Chicago (IL); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Healthcare flexible spending account

Dependent Care flexible spending

Commuter flexible spending account

Paid time off including 14 Holidays

401(k) - Employer contribution of 6%

Job summary

Housing Authority of Cook County is seeking a dedicated professional to manage the LIPH and Multifamily Waiting Lists, orient prospective tenants, and ensure compliance with HUD regulations. The role focuses on processing new applications, rent computations, and policy updates to support HUD deadlines and IHDA requirements.

The position requires an Associate degree and relevant certifications, with strong analytical and communication skills to interact with applicants, residents, and staff.

Qualifications

• Extensive knowledge of HUD and PHA regulations and policies.
• Ability to analyze programs and write clear policies and procedures.
• Experience with income eligibility determinations and rent computations.

Responsibilities

• Manages LIPH and Multifamily Waiting Lists and onboarding of participants.
• Provides orientation to prospective tenants on HUD rules.
• Ensures adherence to HUD regulations and HACC policies.
• Monitors productivity and timeliness of new applications; facilitates basic rent computations.
• Responds to inquiries and updates admissions policies as needed.
• Recommends updates to program policies to stay current with HUD rules.
• Performs duties in accordance with Authority policies.

Skills

HUD regulations

Public housing policies

Policy writing

Analytical skills

Multi-tasking

Communication skills

Teamwork

Education

Associates degree

Blended Occupancy Specialist Certification

Job description

Under general direction of the Department responsible for intake of applicants into LIPH and Multifamily Housing Programs, maintenance of waiting lists, resolution of HACC/tenant leasing issues, and adherence to HUD and IHDA requirements/deadlines.

ESSENTIAL FUNCTIONS

• Manages LIPH and Multifamily Housing Waiting Lists and all activities related to bringing new participants into these programs.
• Provides orientation to prospective tenants regarding HUD rules and regulations.
• Assures HUD regulations are followed, including HACC's policies and procedures.
• Monitors productivity, efficiency, quality, timeliness and completion of all new applications to achieve maximum utilization.
• Determines income eligibility, performs rent computations on new applications when necessary.
• Answers inquiries regarding applications, revision of admissions policies and procedures.
• Recommends updates and revisions for program policies and procedures to remain current with HUD regulations.
• Performs all duties in accordance with Authority policies.

EDUCATION, EXPERIENCE AND/OR CERTIFICATION

• Associates degree (AA) or equivalent in a related field of study from an accredited college or university
• Blended Occupancy Specialist or Certified Occupancy Specialist Certification

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Extensive knowledge of applicable HUD, PHA regulations, statutes, policies and procedures regarding LIPH or other housing type as determined by the department at the time of job posting
• Extensive knowledge of operating policies and procedures of LIPH and Multifamily Housing Programs.
• Ability to write and develop appropriate policies and procedures for operations and compliance.
• Analytical and problem-solving skills with the ability to multi-task and prioritize responsibilities.
• Ability to communicate in oral and written forms and interact appropriately with the general public, applicants, residents and staff
• Ability to work in a team environment as well as independently.
• Customer relations skills.
• Demonstrated punctuality and reliability.
• Ability to produce clear, accurate and timely reports with demonstrated attention to detail.

The hourly wage for this position is $23.04.

BENEFITS

• Healthcare flexible spending account
• Dependent Care flexible spending account
• Commuter flexible spending account
• Paid time off including 14 Holidays
• 401(k) - Employer contribution of 6%

This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The qualifications listed above is guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.