Waikiki Resort F&B Server — Elevate Guest Experiences

Highgate; East Honolulu (HI); Presencial; USD 21.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Jury duty leave

Descripción de la vacante

The Swell Server at Highgate Hotels delivers attentive service to guests, taking orders, processing payments, and upselling food and beverages. The role requires knowledge of menus, strong communication, and the ability to move and work efficiently in a fast-paced environment.

Located in an all-new Alohilani Resort Waikiki Beach, this position emphasizes guest satisfaction, teamwork, and maintaining a polished appearance while supporting restaurant operations and room service as needed.

Formación

• High school diploma or equivalent; hotel/restaurant experience preferred.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.
• Effective verbal and written communication with all levels of staff and guests.
• Maintain regular attendance and grooming standards; wear proper uniform and nametag.

Responsabilidades

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Conocimientos

Customer service

Communication

Stamina

Attentive service

Teamwork

Flexible hours

Cash handling

Educación

High School diploma or equivalent

Descripción del empleo

The Swell Server at Highgate Hotels delivers attentive service to guests, taking orders, processing payments, and upselling food and beverages. The role requires knowledge of menus, strong communication, and the ability to move and work efficiently in a fast-paced environment.

Located in an all-new Alohilani Resort Waikiki Beach, this position emphasizes guest satisfaction, teamwork, and maintaining a polished appearance while supporting restaurant operations and room service as needed.