Swell Server (On-Call)

The Press Club Grill; East Honolulu (HI); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

The Press Club Grill in East Honolulu, HI is seeking an on-call Swell Server to provide attentive service, take orders, and handle payments. You will ensure guest satisfaction while upselling food and beverages and maintaining a clean dining area.

Responsibilities include operating the POS system, breaking down tables, and contributing to a smooth service flow during shifts. This role requires flexibility and strong hospitality skills.

Qualifications

• High School diploma or equivalent; hotel experience preferred.
• Ability to stand for long shifts and lift up to 50 lbs.
• Excellent verbal and written communication with guests and staff.
• Friendly, attentive, service-oriented demeanor and strong attendance.

Responsibilities

• Greet guests and take orders with attentive service.
• Serve food and beverages and manage payments at POS.
• Upsell menu items and promotions to guests.
• Maintain clean, stocked dining areas and side stands.
• Close checks and assist with end-of-shift paperwork.

Skills

Guest service

Communication skills

Problem solving

Teamwork

Attention to detail

Education

High School diploma or equivalent

Job description

Overview

The Swell Server (On-Call) is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Responsibilities

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Salary Range ($14.00/hr + tips)