Wagering Window Supervisor & Ticket Lead

Bally's Corporation; Shreveport (LA); Sur place; USD 18 000 - 21 000; Plein temps

Résumé du poste

Bally's Shreveport is seeking a Guest Services/Cage Clerk to support wagering activities, process cash transactions, and assist guests with self-betting terminals. The role requires attention to detail, strong math skills, and excellent guest service in a fast-paced casino environment.

The incumbent will balance drawers, maintain a neat workstation, and comply with Bank Secrecy Act regulations while representing Bally's Shreveport with professionalism. Weekend and holiday shifts may be required.

Qualifications

• High School diploma or GED; five years related experience.
• Must know and comply with Title 31 Bank Secrecy Act for credit/cage transactions.
• Basic computer skills including casino systems and MS Word/Excel.
• Louisiana Gaming Commission work permit required.
• Basic mathematical skills (addition, subtraction, multiplication, division).
• Must be able to multitask in a fast-paced environment and communicate clearly.

Responsabilités

• Creates wagering tickets and cashes tickets for guests.
• Collects money from guests for wagers and makes correct change.
• Assists guests with questions regarding wagering and how to use self-betting terminals.
• Verifies and balances drawer funds at the start and end of shift; safeguards funds.
• Maintains assigned window in a neat, organized, and professional manner.
• Maintains knowledge of property information, including memorabilia.
• Provides superior guest service to all guests.
• Removes, records, and turns in cash in register at end of shift with paperwork.
• Ensures compliance with currency transaction reporting requirements.
• Represents Bally's Shreveport positively with guests, coworkers, and vendors.

Connaissances

Cash handling

Guest service

Wagering knowledge

Mathematical skills

Communication

Formation

High School diploma / GED

Outils

Casino systems

MS Word

MS Excel

Description du poste

Bally's Shreveport is seeking a Guest Services/Cage Clerk to support wagering activities, process cash transactions, and assist guests with self-betting terminals. The role requires attention to detail, strong math skills, and excellent guest service in a fast-paced casino environment.

The incumbent will balance drawers, maintain a neat workstation, and comply with Bank Secrecy Act regulations while representing Bally's Shreveport with professionalism. Weekend and holiday shifts may be required.