Cage Bank & Guest Services Specialist

Bally’s Corporation; Biloxi (MS); On-site; USD 19,000 - 28,000; Full time

Job summary

Bally's Corporation in Biloxi, MS is seeking a cage cashier to maintain the accuracy and security of assets, provide fill/credit services, verify deposits, and consolidate funds for imprest banks and booths. You will greet guests, assist with patron management, enroll guests in casino tracking, and support promotions and events.

The role requires previous cash handling and casino cage experience, strong attention to detail, and the ability to work a flexible schedule including weekends.

Qualifications

• Must know and comply with Title 31 Bank Secrecy Act for credit/cage transactions.
• Previous cash handling experience required.
• Previous casino cage, credit, or players club experience required.
• Must be detail oriented and professional.

Responsibilities

• Maintains accuracy and security of assets assigned to the bank.
• Provides Fill/Credit Services for TGs, JP payout and re-supply for slots, kiosks and slot booths.
• Verifies and accepts drop funds from Soft Count. Prepares daily external bank deposits.
• Serves as central consolidation point for funds and paperwork for imprest banks & booths.
• Maintains assigned bank in a neat, organized, and professional manner.
• Assists patron in credit application completion and marker issuance/payment.
• Enrolls guests into casino tracking system.
• Maintains accurate player tracking information.
• Assists with all casino promotions and special events.
• Completes all player services transactions including enrollment, redemptions, tracking, card creation, etc.
• Provides support services to Box Office Supervisor by assisting guests with distribution of event tickets.
• Issues redemptions to guests cashing in points.
• Verifies contents and accepts responsibility of the bank.
• Makes cash-buys utilizing the correct procedure.
• Reports any system issues to the Manager.
• Maintains knowledge of property information, including memorabilia.
• Greets and assists guests regarding services and information and provides superior guest service.
• Assists frontline cashiers with requests from guests as to comps, promotions, research and adjustment of points, as well as assistance in Patron Management operations.
• Works frontline as needed during high volume periods.
• Breaks other banks when needed.
• Maintains and conducts inventory of Encore Club supplies (card stock, ribbons, brochures BOCA Tickets, Gifts, etc.).

Skills

Excellent communication

Detail oriented

Professional image

High energy

Interpersonal skills

Mathematical skills

Cash handling

Casino software

Timekeeping systems

Tools

Casino computer systems

Microsoft applications

Timekeeping programs

Job description

Bally's Corporation in Biloxi, MS is seeking a cage cashier to maintain the accuracy and security of assets, provide fill/credit services, verify deposits, and consolidate funds for imprest banks and booths. You will greet guests, assist with patron management, enroll guests in casino tracking, and support promotions and events.

The role requires previous cash handling and casino cage experience, strong attention to detail, and the ability to work a flexible schedule including weekends.