WAE - Receptionist

Louisiana State University; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

Louisiana State University is seeking a WAE - Receptionist to serve as the first point of contact for University College, handling front desk operations, inquiries, and referrals while delivering professional, friendly service to students, faculty, staff, parents, and visitors.

The role supports advising communications, schedules appointments, assists with administrative projects, and helps with office procedures to keep daily operations running smoothly, with additional duties as needed.

Qualifications

• Two years of customer service, administrative support, reception, or office operations experience.
• Demonstrated ability to provide exceptional customer service in a fast-paced environment.

Responsibilities

• Front Desk Operations (40%): Welcome visitors, answer calls, screen and direct inquiries, and maintain reception area.
• Student Support and Communication (25%): Provide information on advising, registration, and campus resources; assist with appointments.
• Administrative and Operational Support (25%): Prepare documents, maintain records, assist with data entry and office procedures.
• Other Duties (10%): Support departmental meetings, trainings, and special projects.

Skills

Customer service

Administrative support

Education

High School Diploma

Job description

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Job Posting Title: WAE - Receptionist Position Type: Wages as Earned (Fixed Term) Department: LSUAM AA - EM - RSS - University College (Jennifer Picard (00067353)) Work Location: 0150 O.K. Allen Hall Pay Grade: Temporary

The Receptionist serves as the first point of contact for University College, providing exceptional customer service to students, faculty, staff, parents, and campus visitors. This position manages front desk operations, responds to inquiries, triages student questions to the appropriate resources, provides administrative support for departmental communications, and assists with operational projects that support the daily functions of the college.

Job Responsibilities

• Front Desk Operations (40%): Serve as the primary receptionist for University College by welcoming visitors and providing a professional, customer-focused experience. Answer, screen, and direct incoming telephone calls to the appropriate office or staff member. Respond to walk-in inquiries from students, parents, faculty, staff, and campus partners. Triage student questions and determine appropriate referrals based on the nature of the request. Maintain the reception area and ensure informational materials are current and readily available. Monitor lobby traffic and assist with visitor check-in procedures as needed.
• Student Support and Communication (25%): Provide general information regarding advising services, registration, appointments, academic policies, and campus resources. Assist students with scheduling appointments and navigating university systems. Provide backup support for departmental email accounts by monitoring inboxes, responding to routine inquiries, and routing messages to the appropriate staff members. Ensure timely and accurate communication with students while maintaining confidentiality of student records.
• Administrative and Operational Support (25%): Assist with administrative projects that support departmental operations, student outreach, and special initiatives. Prepare documents, maintain records, and support data entry and filing activities. Assist with event logistics, office supply inventory, mail distribution, and other administrative functions. Coordinate routine office procedures to ensure efficient daily operations.
• Other Duties (10%): Provide back-up support for other administrative functions during peak periods or staff absences. Participate in departmental meetings, trainings, and professional development. Perform other duties as assigned.

Minimum Qualifications

• High School Diploma and two years of experience in customer service, administrative support, reception, or office operations. LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
• Specific Experience: Two years of experience in customer service, administrative support, reception, or office operations. Demonstrated ability to provide exceptional customer service in a fast-paced, high-volume environment. Experience handling multiple priorities while maintaining professionalism and attention to detail.

Preferred Qualifications

• Experience working in higher education or a student services environment.
• Experience with Microsoft Office Suite and student information systems.
• Excellent interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced, customer-service environment.

Additional Position Information: Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N): LSU is an Equal Opportunity Employer. All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

HCM Contact Information: For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email [e-mail].

LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide‑range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land‑, sea- and space‑grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher‑scholars, nationally competitive in research and creative activities, and who contribute to a world‑class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.