WAE-Client Services Representative

Louisiana State University; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition exemption

Job summary

Louisiana State University in the Veterinary Medicine teaching hospital seeks a WAE-Client Services Representative to join the daytime front desk. The CSR serves as the frontline liaison between clients and the care team, ensuring compassionate, efficient service and accurate handling of scheduling, check-in/check-out, and financial transactions.

You will convey hospital procedures, provide discharge instructions, and support patient flow while maintaining patient records and a welcoming front

Qualifications

• Bachelor's degree AND 1+ years of customer service experience.

Responsibilities

• Greet clients professionally and explain hospital procedures, wait times, and updates.
• Schedule appointments across general and specialty services based on availability.
• Enter client information into medical records software and maintain confidentiality.
• Process financial transactions and assist with daily cash handling and billing.

Skills

Customer service

Communication

Active listening

Written communication

Multitasking

Education

Bachelor's degree

Job description

Job Posting Title: WAE-Client Services Representative

Position Type: Wages as Earned (Fixed Term)

Department: LSUAM VetMed - VTH - Admin - HO - SA Client - Daytime Client Services (Charanda Rockelle Celestine (00001141))

Work Location: Veterinary Medicine

Pay Grade:

Job Description

The Client Service Representative (CSR) serves as a key liaison between clients and the veterinary care team in a busy teaching hospital. This role ensures the delivery of compassionate, efficient, and professional service, supporting both the clinical and educational missions of the hospital. CSRs are responsible for client communication, scheduling, check-in/check-out procedures, financial transactions, and maintaining the front-desk environment.

Job Responsibilities

• 30% Greet clients, students, and visitors in a professional, welcoming, and compassionate manner. Clearly explain hospital procedures, service expectations, estimated wait times, and updates. Offer emotional support to clients during difficult or stressful visits with empathy and discretion. Notify appropriate clinical services of client arrivals. Provide and review discharge instructions with clients as directed by clinical staff. Ensure a positive check-out experience by confirming all questions are answered and next steps are understood.
• 20% Schedule appointments across general practice and specialty services based on clinical availability and urgency. Confirm upcoming appointments and follow up on cancellations or rescheduling needs. Promptly and accurately respond to phone and email inquiries. Relay client messages to clinicians, students, or other hospital staff and follow up as needed to ensure resolution. Coordinate client communication during patient hospitalization, including status checks and pick-up notifications.
• 15% Enter client information promptly and accurately into medical records software. Explain documents containing hospital policy and gather appropriate signatures. Retrieve and organize medical records from client service and referral email. Prepare and organize all necessary documentation for check ins and/or discharges. Maintain confidentiality and accuracy of all client and patient information.
• 15% Process financial transactions including deposits, payments, refunds, and invoicing. Ensure all billing is complete and accurate at the time of patient discharge. Assist with daily cash handling, credit card reconciliation, and end-of-day financial reports.
• 10% Maintain cleanliness and professional appearance of front desk, lobby, and client waiting areas. Regularly wipe down chairs, sanitize workstations, clean counters, and organize magazines or literature. Ensure all paperwork is filed or organized appropriately at the end of each shift. Restock front desk supplies as needed and report any maintenance issues.
• 5% Collaborate with faculty, veterinary technicians, and students to support smooth patient flow. Orient or assist veterinary students in learning hospital client service protocols when applicable. Participate in departmental meetings, training, and workflow improvement initiatives.
• 5% Other duties as assigned.

Minimum Qualifications

Bachelor's degree AND 1+ years of customer service experience. If a candidate does not meet the minimum qualifications as listed, but has significant experience within the major job responsibilities, we welcome their application.

Preferred Qualifications

Bachelor's degree AND 2+ year in a veterinary or medical customer service position and possess bilingual or multilingual communication skills.

Special or Physical Qualifications

This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04.

Job Competencies

• Communicates clearly, respectfully, and effectively both verbally and in writing.
• Actively listens and responds appropriately to questions and concerns.
• Accurately relays information between clients and clinical teams.
• Balances multiple tasks efficiently in a fast-paced, high-volume environment.
• Stays organized and manages time effectively during peak periods.
• Adapts quickly to new technologies and digital communication platforms.

Additional Job Description

Special Instructions: A copy of your transcript(s) may be attached to your application (if applicable). Please provide your resume and three professional references including name, title, phone number and e-mail address.

Skills Needed

Preferred Skills: (none listed)

Posting Date

July 28, 2026

Closing Date

October 27, 2026

Additional Position Information

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N): LSU is an Equal Opportunity Employer. All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.