VW Service Manager: Lead Team, Growth & Quality

Bergey's; Plymouth Township (PA); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Bergey's VW Wilkes-Barre in Pennsylvania seeks a Service Department leader to oversee staffing, payroll, budgeting, and customer-focused service operations. The role emphasizes staff development, compliance, and process optimization to maintain high service standards.

The position requires strong leadership, payroll and budgeting experience, and the ability to manage a busy dealership service operation while ensuring excellent customer satisfaction.

Qualifications

• Leadership and people management experience in service operations.
• Experience with payroll, budgeting, and performance reviews.

Responsabilités

• Perform weekly payroll for the department and make all required employee time changes.
• Forecast goals and objectives for the department and strive to meet them.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Completes yearly performance reviews on all employees.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Directs and schedules the activities of all department employees.
• Develops and implements a marketing plan which promotes new and repeat business.
• Ensures compliance with federal, state, and local regulations affecting service operations.

Connaissances

Leadership

Payroll management

Budgeting

Staff development

Customer service

Description du poste

Bergey's VW Wilkes-Barre in Pennsylvania seeks a Service Department leader to oversee staffing, payroll, budgeting, and customer-focused service operations. The role emphasizes staff development, compliance, and process optimization to maintain high service standards.

The position requires strong leadership, payroll and budgeting experience, and the ability to manage a busy dealership service operation while ensuring excellent customer satisfaction.