Service Manager-Volkswagen

Bergey's; Plymouth Township (PA); On-site; USD 65,000 - 95,000; Full time

Job summary

Bergey's VW Wilkes-Barre in Pennsylvania seeks a Service Department leader to oversee staffing, payroll, budgeting, and customer-focused service operations. The role emphasizes staff development, compliance, and process optimization to maintain high service standards.

The position requires strong leadership, payroll and budgeting experience, and the ability to manage a busy dealership service operation while ensuring excellent customer satisfaction.

Qualifications

• Leadership and people management experience in service operations.
• Experience with payroll, budgeting, and performance reviews.

Responsibilities

• Perform weekly payroll for the department and make all required employee time changes.
• Forecast goals and objectives for the department and strive to meet them.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Completes yearly performance reviews on all employees.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Directs and schedules the activities of all department employees.
• Develops and implements a marketing plan which promotes new and repeat business.
• Ensures compliance with federal, state, and local regulations affecting service operations.

Skills

Leadership

Payroll management

Budgeting

Staff development

Customer service

Job description

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits

We offer a generous benefit package including:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Employee Referral Program
• Employee Discount

Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers.

Location: Bergey's VW- Wilkes Barre, PA

Essential Duties

• Perform weekly payroll for the department and make all required employee time changes.
• Forecasts goals and objectives for the department and strives to meet them.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Completes yearly performance reviews on all employees.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds monthly department meetings.
• Holds monthly safety meetings and has all department employees view safety video and complete proper paperwork documenting these meetings took place.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Maintains appropriate number of personnel to achieve optimum financial benefit.
• Keeps upper management informed of any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its employees and/or customers.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials appropriate repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customer service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Ensures that the service office is adequately staffed at all times and is able to fill in for absent employees.
• Is able to competently perform all functions required within the service office.
• Ensures all phone calls are answered professionally and politely within the three ring standard.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains follow-up with all customers to confirm satisfaction with the service experience.

Requirements

• Valid Driver's License
• Successful completion of pre-employment background checks and drug screening

Bergey's is an equal opportunity employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.