VTC & Collaboration Systems Administrator (24/7)

Connected-Logistics

Columbus (OH)

On-site

USD 65,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health benefits

401(k) plan

Job summary

Connected Logistics is seeking a VTC Administrator to support 24/7 monitoring and administrative tasks for AV/VTC systems and collaboration edge infrastructure. You will ensure proper incident triage, monitoring, and documentation while avoiding direct system changes.

The role requires IT experience in VTC/collaboration, IA baseline and CE certifications, and an active Tier 5 or equivalent clearance. A contingent salary range is offered with comprehensive benefits.

Qualifications

3+ years IT experience in video teleconferencing or collaboration operations.
Must possess IA baseline and CE certifications per DoD 8570/8140 rules.
Must have IT-I Critical Sensitive clearance or Tier 5 (T5).

Responsibilities

Serve as the first contact for SBC/CUBE and SIP incidents; perform Tier 1 triage.
Monitor VTC sessions for senior leaders using TMS, CMS, and CMM.
Observe maintenance activities and document results without changing configurations.
Monitor SBC/CUBE dashboards, SIP trunk status, call routing indicators, and health metrics.
Support E911 provisioning and verification through predefined steps.
Provide admin support for AV/VTC equipment and related peripherals; coordinate content publishing (no content creation).
Assist with change management and post-update validation, including outage testing.