VTC/AV - Technical Operations Coordinator - JDC

Noblis, Inc.; Chantilly (VA); On-site; USD 110,000 - 170,000; Full time

Job summary

Noblis ESI in Chantilly, VA is seeking a Technical Operations Coordinator to support secure conference room operations and briefings. You will oversee AV/IT systems, VTC, and Alleo software within a classified environment, ensuring high performance and security compliance.

The role requires hands-on expertise with conferencing platforms (Zoom, Teams, Webex), PowerPoint, and IT/network basics, plus TS/SCI clearance. Travel up to 10% may be required.

Qualifications

• Hands-on experience with video conferencing platforms (Zoom, Microsoft Teams, Webex) and AV systems.
• Knowledge of secure networking principles and troubleshooting methodologies.
• Experience supporting classified or secure enterprise environments.

Responsibilities

• Oversee setup, configuration, and maintenance of AV and IT systems in IC conference rooms with Alleo software.
• Diagnose, resolve hardware, software, and networking issues affecting secure conferencing environments.
• Ensure video teleconferencing systems comply with security protocols and operational requirements.
• Provide technical support and training on AV systems and conferencing tools.
• Apply systems engineering to support lifecycle of secure AV/VTC/IT systems.
• Conduct inspections and upgrades on AV/IT infrastructure for security compliance.
• Support software systems engineering for collaboration platforms, including requirements management and QA.
• Recommend enhancements to streamline operations and improve user experience.
• Maintain logs of conference room configurations, procedures, and reports.
• Collaborate with IT and facilities teams to address technical needs.
• Coordinate with cybersecurity teams for patch/change management and RMF/ATO compliance.

Job description

Responsibilities

Noblis ESI is seeking a Technical Operations Coordinator to support our customer in Chantilly, VA.

The Technical Operations Coordinator is responsible for ensuring reliable and high-performance conference room operations. This role focuses on the setup, maintenance, and troubleshooting of audiovisual (AV) and information technology (IT) systems essential for secure meetings and briefings. The ideal candidate will have expertise in conference room technology, video conferencing platforms, and IT support within a classified environment.

Job Responsibilities

• Oversee the setup, configuration, and maintenance of AV and IT systems in Intelligence Community (IC) conference rooms with specific usage of PowerPoint and Alleo software.
• Analyze, diagnose and resolve hardware, software, and networking issues affecting secure conferencing environments.
• Ensure video teleconferencing (VTC) systems comply with security protocols and operational requirements.
• Provide technical support and training to personnel on AV systems, video conferencing tools, and presentation equipment with specific usage and oversight of Alleo software.
• Apply systems engineering principles to support the full lifecycle of secure AV/VTC/IT systems, including requirements decomposition, interface definition, integration, test planning, validation, risk identification, and technical documentation.
• Conduct inspections and upgrades on AV and IT infrastructure to maintain optimal performance and compliance with security protocols.
• Support software systems engineering activities for collaboration and conferencing platforms, including software requirements management, configuration control, quality assurance, test execution, release/change tracking, and stakeholder coordination.
• Recommend enhancements to streamline technical operations and improve user experience.
• Maintain detailed logs of conference room configurations, troubleshooting procedures, and operational reports.
• Work collaboratively with IT and facilities teams to address technical needs, escal ...
• Coordinate with cybersecurity and IT teams to support secure enterprise AV/VTC environments through patch and change management, approved configuration maintenance, and compliance with classified system security and accreditation requirements.

Required Qualifications

• Active Top Secret/SCI clearance with Counterintelligence (CI) Polygraph.
• US Citizenship is required.
• Bachelor's degree and 6 years of experience OR Master's degree and 4 years of experience OR Associate's degree and 8 years of experience OR HS Diploma/GED and 10 years of experience.
• Hands-on experience with video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex), AV systems, and networking fundamentals.
• Knowledge of VTC systems, AV integration, secure networking principles, and troubleshooting methodologies with specific usage of PowerPoint and Alleo software.
• Systems engineering experience supporting the full lifecycle of secure AV/VTC/IT systems, including requirements decomposition, interface definition, integration, test planning, validation, risk identification, and technical documentation.
• Software systems engineering experience with collaboration or conferencing platforms, including software requirements management, configuration control, quality assurance, test execution, release/change tracking, and stakeholder coordination.
• Experience supporting classified or otherwise secure enterprise environments with system security engineering, patch/change management, and coordination of cybersecurity or RMF/ATO-related compliance activities.
• Travel up to 10% within US.
• Lift up to 30 lbs, walk, bend, drive.

Desired Qualifications

• Certifications in IT or AV-related fields (e.g., CTS, ITIL, CompTIA Security+) to be DoD 8570/8140 compliant at a minimum IAT II.
• Degree in Information Technology, Computer Science, Communications, or related field preferred.
• Experience in supporting classified environments within government agencies or DoD facilities.