VTC/AV – Technical Operations Coordinator - TS/SCI CI Poly

Tenica-and-Associate; Chantilly (VA); On-site; USD 130,000 - 135,000; Full time

Job summary

TENICA is seeking a VTC/AV – Technical Operations Coordinator in Chantilly, VA, to ensure reliable conference room operations for secure meetings. You will manage AV/IT systems, troubleshoot issues, and maintain security compliance within Intelligence Community environments.

The role requires active TS/SCI clearance with CI Poly, a relevant degree or equivalent experience, and hands-on experience with Zoom/Teams/Webex, Alleo, and PowerPoint in secure settings.

Qualifications

• Active Top Secret/SCI clearance with a CI Polygraph.
• Bachelor’s degree with 4+ years of relevant experience or higher.
• Experience with video conferencing platforms (Zoom, Teams, Webex).
• Experience with AV/VTC systems, integration, and networking fundamentals.
• Experience troubleshooting hardware, software, networking, and presentation systems.
• Experience supporting PowerPoint and Alleo in conference environments.
• Systems engineering experience across secure AV/VTC/IT lifecycle.
• Software systems engineering for collaboration platforms and RMF/ATO-related tasks.
• Experience in secure enterprise environments and cybersecurity coordination.

Responsibilities

• Oversee setup, configuration, operation, and maintenance of AV and IT systems in conference rooms.
• Diagnose and resolve hardware, software, networking, and conferencing issues.
• Ensure VTC systems meet security protocols and configuration requirements.
• Provide user training for AV, video conferencing, and collaboration tools including Alleo.
• Apply systems engineering across lifecycle of secure AV/VTC/IT systems.
• Perform preventive maintenance, troubleshooting, and upgrades of AV/IT infrastructure.
• Support software systems engineering for collaboration platforms and stakeholder coordination.
• Document configurations, procedures, changes, and maintenance activities.
• Collaborate with IT, facilities, cybersecurity to implement system upgrades and security.
• Provide Tier I/II troubleshooting for AV, VTC, IT environments.

Skills

Video conferencing

AV systems

VTC systems

Networking fundamentals

PowerPoint

Alleo

System administration

Education

Bachelor’s degree with 4+ years of relevant experience

Master’s degree with 2+ years of relevant experience

Associate’s degree with 6+ years of relevant experience

High school diploma with 9+ years of relevant experience

Tools

CTS

ITIL

CompTIA Security+

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

VTC/AV – Technical Operations Coordinator - TS/SCI CI Poly

Chantilly, VA, US

2 days ago Requisition ID: 1097

Salary Range: $130,000.00 To $135,000.00 Annually

VTC/AV – Technical Operations Coordinator - TS/SCI CI Poly

Department: Government Customer – Chantilly
Location: Chantilly, VA

ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITION

Job Responsibilities

The Technical Operations Coordinator is responsible for ensuring reliable and high-performance conference room operations supporting secure meetings, briefings, and collaboration within Intelligence Community environments. This role focuses on the setup, maintenance, troubleshooting, and lifecycle support of audiovisual (AV), video teleconferencing (VTC), and information technology (IT) systems.

• Oversee the setup, configuration, operation, and maintenance of AV and IT systems supporting Intelligence Community conference rooms, including PowerPoint and Alleo software.
• Analyze, diagnose, and resolve hardware, software, networking, and conferencing issues affecting secure meeting environments.
• Ensure VTC systems comply with applicable security protocols, configuration requirements, and operational standards.
• Provide technical support and user training for AV systems, video conferencing platforms, presentation equipment, and related collaboration tools, including Alleo.
• Apply systems engineering principles across the lifecycle of secure AV/VTC/IT systems, including requirements decomposition, interface definition, integration, test planning, validation, risk identification, and technical documentation.
• Conduct inspections, preventive maintenance, troubleshooting, and upgrades of AV and IT infrastructure to maintain performance, reliability, and compliance.
• Support software systems engineering activities for collaboration and conferencing platforms, including software requirements management, configuration control, quality assurance, test execution, release/change tracking, and stakeholder coordination.
• Recommend technical enhancements that improve system reliability, streamline operations, and enhance the user experience.
• Maintain detailed documentation of conference room configurations, troubleshooting procedures, system changes, maintenance activities, and operational reports.
• Collaborate with IT, facilities, cybersecurity, and other technical teams to resolve issues, address operational requirements, and implement system upgrades.
• Support secure enterprise AV/VTC environments through patch and change management, approved configuration maintenance, and compliance with classified-system security and accreditation requirements.
• Provide Tier I/Tier II troubleshooting and technical support for AV, VTC, IT, and associated systems.
• Support system administration and information technology activities associated with conference room and collaboration environments.

Required Qualifications

• Active Top Secret/SCI clearance with a Counterintelligence (CI) Polygraph.
• Bachelor’s degree with 4+ years of relevant experience, or master’s degree with 2+ years of relevant experience, or associate’s degree with 6+ years of relevant experience, or high school diploma with 9+ years of relevant experience.
• Hands-on experience with video conferencing platforms such as Zoom, Microsoft Teams, or Webex.
• Experience with AV systems, VTC systems, AV integration, and networking fundamentals.
• Experience troubleshooting hardware, software, networking, conferencing, and presentation systems.
• Working knowledge and experience supporting PowerPoint and Alleo software in conference room or collaboration environments.
• Systems engineering experience supporting the lifecycle of secure AV/VTC/IT systems, including requirements decomposition, interface definition, integration, test planning, validation, risk identification, and technical documentation.
• Software systems engineering experience supporting collaboration or conferencing platforms, including requirements management, configuration control, quality assurance, test execution, release/change tracking, and stakeholder coordination.
• Experience supporting classified or otherwise secure enterprise environments.
• Experience with system security engineering, patch and change management, approved configuration maintenance, and coordination of cybersecurity or RMF/ATO-related compliance activities.
• IT or AV-related certifications such as CTS, ITIL, CompTIA Security+, or equivalent certifications sufficient to meet applicable DoD 8570/8140 requirements at a minimum IAT II level.

Desired Qualifications

• Degree in Information Technology, Computer Science, Communications, Engineering, or a related field. Additional relevant experience may be considered in lieu of a degree.
• Experience supporting classified environments within government agencies, the Intelligence Community, or Department of Defense facilities.
• Familiarity with Intelligence Community operational standards and security requirements.
• Knowledge of automated conference room scheduling, monitoring, and management solutions.
• Experience with Alleo’s interactive content collaboration platform.
• Experience providing technical assistance and training to users on conferencing, AV, VTC, and collaboration technologies.
• Strong analytical and troubleshooting skills with a proactive approach to resolving technical issues.
• Systems administration experience.
• Information security experience with working knowledge of ICD 503.
• Experience providing Tier I/Tier II system troubleshooting and support for AV, VTC, system administration, and related IT environments.
• Experience coordinating technical activities among IT, cybersecurity, facilities, engineering, and mission stakeholders.
• Experience documenting technical procedures, configurations, test results, maintenance activities, and system changes.

TENICA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.