VSS Case Manager

Endeavors Inc.; Lufkin (TX); On-site; USD 48,000 - 53,000; Full time

Job summary

Endeavors Inc. in Lufkin, TX is seeking a dedicated case manager to serve Veterans and their families who are homeless or at risk. You will coordinate housing, utilities, and community services to improve quality of life and function within the community.

The role requires a Bachelor’s degree in Social Work or related fields, with 1+ year of case management experience and strong customer service skills. Must have reliable transportation for local travel up to 30%.

Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology or a related field.
• 1+ years of case management experience; 3+ years preferred; 2+ years in a customer service environment.
• Experience with homeless, low-income veterans and families is a strong plus.

Responsibilities

• Advocate for Veterans to access housing, utilities, and community services.
• Perform intake, assess needs, develop and monitor service plans.
• Coordinate payments with Financial Assistance Coordinator and inform Veterans.
• Document case notes daily and prepare reports for leadership.
• Engage with veteran groups and present program information to communities.
• Travel up to 30% within the county and surrounding areas.
• Uphold non-discrimination and respectful service delivery.

Skills

Case management

Customer service

Community resources coordination

Education

Bachelor's degree in Social Work

Job description

Job Details

Job Location: TX Lufkin SHVSS - Diboll , TX 75941, Position Type: Full-Time, Education Level: Bachelors Degree, Salary Range: $48,000.00 - $53,000.00 Salary/year, Job Shift: Days

JOB PURPOSE

Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness. To provide quality of life and maintain the highest possible ability to function within the community.

ESSENTIAL JOB RESPONSIBILITIES

• Advocate for and facilitate Veterans' access to community resources, housing assistance, utility assistance, and relevant community services and benefits. Build a database of community resources. Provide referrals to community resources as needed.
• Conduct initial intake meeting with Veteran. Evaluate individual and family needs. Complete service plan with Veteran including housing and other related needs. Coordinate and monitor services, including comprehensive tracking of Veteran activities in relation to service plan and Housing Inspections. Document detailed case notes daily and maintain comprehensive client files. Prepare reports as requested by Lead Case Manager, Program Manager, and/or Quality Assurance.
• Coordinate with Financial Assistance Coordinator for payment to third parties. Keep the Veteran informed of actions/payments being made.
• Meet regularly with Lead Case Manager to staff caseload. Provide ongoing program evaluation and recommendations to the Lead Case Manager and Program Manager for continuous growth and quality.
• Be active in and network at monthly Veteran community groups. Provide presentations at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Supportive Services for Veteran Families program.
• Other duties as assigned.
• Demonstrate Exceptional customer service in Everything you do by placing the child, family, Veteran, or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities".

ESSENTIAL QUALIFICATIONS

EDUCATION: Bachelor's Degree in Social Work, Sociology, Psychology or related field.

EXPERIENCE: 1+ years of case management experience; 3+ years preferred. 2+ years in a customer service-focused environment. Experience with homeless, low-income, veterans & their families is a strong plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with a clear record. LMSW, LBSW, LMFT preferred.

VEHICLE: Must have daily use of a vehicle without prior notice. Up to 30% travel within the county and surrounding areas.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.