Case Manager/Outreach Intake Specialist

ENDEAVORS; Waco (TX); On-site; USD 52,000 - 55,000; Full time

Job summary

Endeavors in Waco, TX is seeking a dedicated case manager to support Veterans and families at risk of homelessness. The role focuses on comprehensive screenings, housing stability, and coordinated services, with travel up to 50% across assigned counties.

The position requires a Bachelor’s Degree in a related field and strong customer service abilities, plus 1+ year in case management. LMSW/LBSW/LMFT preferred; a valid driver’s license is required.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 1+ year of case management experience; 3+ years preferred.
• 2+ years in a customer service-focused environment.
• Experience with homeless, veterans and their families is a strong plus.

Responsibilities

• Advocate for Veterans and connect them to housing and other supports.
• Build and maintain a database of community resources for referrals.
• Conduct outreach to shelters, encampments, and other Veteran locations.
• Deliver presentations and participate in Veteran-focused meetings and program activities.
• Perform initial screenings and determine eligibility or refer to other services.
• Complete intake assessments and individualized service plans addressing housing stability.
• Document services and monitor progress; maintain file accuracy.

Skills

Case management

Customer service

Driver's license

Education

Bachelor’s Degree in Social Work, Sociology, Psychology or related field

Job description

Job Details

Location: Waco, TX 76710

Position Type: Full-Time

Education Level: Bachelor's Degree

Salary Range: $52,000 – $55,000 per year

Travel: Up to 50%

Shift: Any

Job Purpose

Ensure the delivery of services that support the prevention of homelessness by promoting program awareness, conducting comprehensive eligibility screenings, and connecting Veterans to appropriate resources and support services. Provide comprehensive, client-centered case management to Veterans and their families who are experiencing homelessness or are at risk of homelessness. Assist participants in achieving housing stability, increasing self-sufficiency, improving their quality of life, and maintaining the highest possible level of functioning within the community.

Essential Job Responsibilities

• Advocate for Veterans and facilitate access to community resources and supportive services, including housing assistance, utility assistance, mental health services, medical care, and other available benefits.
• Develop and maintain a comprehensive database of community resources and provide appropriate referrals based on participant needs.
• Conduct outreach and networking activities throughout the community, including visits to shelters, encampments, bus stations, stand-down events, and other locations where Veterans may be found.
• Deliver presentations to community organizations and stakeholders, actively participate in Veteran-focused community meetings, coordinated entry activities, and case conferencing meetings, and promote the mission, success, and reputation of the Supportive Services for Veteran Families (SSVF) Program.
• Conduct initial screenings to determine eligibility for program services. Provide information and referrals to Veterans who do not meet eligibility requirements or when program capacity limitations prevent enrollment.
• Complete intake assessments, comprehensive needs evaluations, and individualized service plans that address housing stability and other identified needs.
• Coordinate, monitor, and document services to ensure progress toward established goals, conduct housing inspections as required, and maintain accurate, timely, and detailed case notes and client files in accordance with agency policies, procedures, and program requirements.
• Regularly review and discuss assigned caseloads with the Site Supervisor to ensure effective service delivery and participant progress. Collaborate with supervisory staff to review outreach strategies, outreach logs, call logs, and program outcomes.
• Prepare reports as requested by the Program Director, Site Supervisor, or other leadership staff, and contribute to program evaluation efforts through recommendations for continuous improvement.
• Assist Veterans in locating, securing, and maintaining safe, affordable housing. Develop and maintain positive working relationships with landlords, property management companies, and community housing providers. Provide ongoing housing stabilization support to promote long-term housing retention and prevent homelessness or eviction.
• Other duties as assigned.
• Demonstrate exceptional customer service by placing the Veteran first to support the mission to empower people to build better lives for themselves, their families, and their communities.

Essential Qualifications

• Education: Bachelor’s Degree in Social Work, Sociology, Psychology or related field required.
• Experience: 1+ years case management experience; 3+ years preferred. 2+ years in a customer service-focused environment. Experience with homeless, low-income, veterans & their families is a strong plus.
• Attendance: Must maintain regular and acceptable attendance as determined by the employer.
• Licenses: Driver’s License with a clean record. LMSW, LBSW, LMFT preferred.
• Vehicle: Must have daily use of a vehicle without prior notice. Up to 50% travel within assigned counties.
• Availability: Must be willing to travel to various locations as needed, work nights, weekends and holidays, and perform duties as required by the business.
• Safety: Must not pose a direct threat or significant risk of substantial harm to the safety or health of oneself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, based on race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail].