VSS Case Manager

Endeavors Inc.; Tyler (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Endeavors Inc. seeks a qualified Case Manager to provide comprehensive services for Veterans and their families who are homeless or at risk. You will coordinate housing and utility assistance, build a resource network, and maintain detailed case notes and files.

You will conduct intake, develop service plans, monitor progress, and report to supervisors. Travel up to 30% within the county and surrounding areas is required, with a strong focus on exceptional customer service.

Qualifications

• Bachelor's degree in social work, sociology, psychology, or related field.
• 1+ year of case management experience; 3+ years preferred; 2+ years in a customer service-focused environment.
• Driver's license; LMSW/LBSW/LMFT preferred; ability to travel up to 30%

Responsibilities

• Advocate for and facilitate Veterans' access to housing, utilities, and community services; build a resource database.
• Conduct intake, assess needs, and develop a service plan with housing focus; monitor services and document notes.
• Coordinate with Financial Assistance for payments and keep Veteran informed.
• Staff caseload with Lead Case Manager; provide program evaluation for growth.
• Engage with Veteran groups; present at community meetings to promote the program.
• Maintain comprehensive client files and data tracking; prepare reports as requested.
• Other duties as assigned; provide exceptional customer service.

Skills

Customer service

Case management

Resource coordination

Networking

Travel readiness

Education

Bachelor's degree in social work

Job description

Job Purpose

Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness. To provide quality of life and maintain the highest possible ability to function within the community.

Job Purpose

Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness. To provide quality of life and maintain the highest possible ability to function within the community.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES

• Advocate for and facilitate Veterans' access to community resources, housing assistance, utility assistance, and relevant community services and benefits. Build a database of community resources. Provide referrals to community resources as needed.
• Conduct initial intake meeting with Veteran. Evaluate individual and family needs. Complete service plan with Veteran including housing and other related needs. Coordinate and monitor services, including comprehensive tracking of Veteran activities in relation to service plan and Housing Inspections. Document detailed case notes daily and maintain comprehensive client files. Prepare reports as requested by Lead Case Manager, Program Manager, and/or Quality Assurance.
• Coordinate with Financial Assistance Coordinator for payment to third parties. Keep the Veteran informed of actions/payments being made.
• Meet regularly with Lead Case Manager to staff caseload. Provide ongoing program evaluation and recommendations to the Lead Case Manager and Program Manager for continuous growth and quality.
• Be active in and network at monthly Veteran community groups. Provide presentations at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Supportive Services for Veteran Families program.
• Other duties as assigned.
• Demonstrate Exceptional customer service in Everything you do by placing the child, family, Veteran, or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Essential Qualifications

EDUCATION

Bachelor's Degree in Social Work, Sociology, Psychology or related field.

EXPERIENCE

1+ years of case management experience; 3+ years preferred. 2+ years in a customer service-focused environment. Experience with homeless, low-income, veterans & their families is a strong plus.

ATTENDANCE

Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES

Driver's License with a clear record. LMSW, LBSW, LMFT preferred.

VEHICLE

Must have daily use of a vehicle without prior notice. Up to 30% travel within the county and surrounding areas.

OTHER

Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.