VSC Claims Adjuster

iA American Warranty Group; Austin (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) + company match

PTO Plan

Employee assistance program

Ergonomic furniture program

Performance bonus

Job summary

iA American Warranty Group is seeking a VSC Claims Adjuster to review vehicle service contract claims, verify coverage, and evaluate repair estimates. You will ensure compliance with claims protocols while delivering a seamless customer experience for clients, repair facilities, and dealers.

Ideal candidates bring automotive knowledge, strong communication, and problem-solving skills. Prior automotive claims or call center experience is preferred, with ASE certification being a plus.

Qualifications

• Experience delivering excellent customer service in calls, email, or chat
• Strong communication and listening skills to resolve claims
• Attention to detail in review of contracts and estimates

Responsibilities

• Answer inbound calls from customers, repair facilities, and dealers regarding VSC claims
• Review contracts to verify coverage eligibility and ensure claims protocols are followed
• Gather and evaluate parts and labor estimates using Alldata and Mitchell Pro Demand
• Determine claim eligibility, apply benefits, and communicate decisions and payment procedures
• Process claim documentation and provide summaries/updates to leadership

Skills

Customer service

Communication skills

Critical thinking

Attention to detail

Organization

Spanish (asset)

Job description

Job Description

Build the future with us

Are you driven by helping customers navigate unexpected vehicle repairs and eager to contribute to a company that helps clients feel confident and secure about their automotive protection coverage? As a VSC Claims Adjuster, you will play a key role in reviewing vehicle service contract claims, verifying coverage, evaluating repair estimates, and ensuring a seamless claims experience for customers, repair facilities, and dealers.

This position is a great opportunity to showcase your automotive knowledge, customer service expertise, and problem-solving skills while building your career within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

As a VSC Claims Adjuster, you'll be at the core of our mission. Here are the main responsibilities:

• Answer inbound calls from customers, repair facilities, and dealers regarding Vehicle Service Contract (VSC) claims.
• Review contracts to verify coverage eligibility and ensure all claims protocols are followed.
• Gather and evaluate parts and labor estimates using automotive labor guide applications such as Alldata and Mitchell Pro Demand.
• Determine claim eligibility, apply applicable benefits, and communicate claim decisions and payment procedures.
• Process claim documentation, maintain accurate records in the Toro system, and provide claim summaries and updates to leadership.

What could accelerate your success in this role

We're looking for someone who:

• Is known for their strong customer service and communication skills.
• Stands out for their critical thinking and sound claims decision-making abilities.
• Demonstrates strong attention to detail and accurate documentation skills.
• Is recognized for their ability to stay organized and adapt in a fast-paced environment.
• Has at least 2 years of experience in automotive claims, automotive repair, customer service, or a call center environment.
• Has experience working within a computer-based business environment.
• Holds an ASE (Automotive Service Excellence) certification (preferred).
• Can read and interpret contracts and vehicle repair estimates.
• Spanish language fluency is considered an asset.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

iA American Warranty, L.P.

Posting End Date

2026-10-30

About Us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.