VSC Claims Adjuster

iA Financial Group; Addison (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) With Company Match

Generous PTO and Holidays

Employee Assistance Program

Job summary

iA American Warranty, L.P. is seeking a VSC Claims Adjuster to review vehicle service contract claims, verify coverage, and evaluate repair estimates.

You will communicate decisions to customers, repair facilities, and dealers while maintaining accurate documentation and adherence to protocols. Ideal candidates bring at least 2 years in automotive claims or related fields, strong customer service and communication skills, and the ability to interpret contracts and estimates.

Qualifications

• Minimum 2 years in automotive claims, repair, customer service, or call center.
• Excellent customer service and communication skills.
• Able to read and interpret contracts and repair estimates.
• Strong attention to detail and accurate documentation.
• Organized and able to adapt in a fast-paced environment.
• ASE certification preferred.
• Spanish language fluency is a plus.

Responsibilities

• Answer inbound calls from customers, repair facilities, and dealers regarding Vehicle Service Contract (VSC) claims.
• Review contracts to verify coverage eligibility and ensure claims protocols are followed.
• Gather and evaluate parts and labor estimates using automotive labor guide applications such as Alldata and Mitchell Pro Demand.
• Determine claim eligibility, apply applicable benefits, and communicate claim decisions and payment procedures.
• Process claim documentation, maintain accurate records in the Toro system, and provide claim summaries and updates to leadership.

Skills

Customer service

Communication

Critical thinking

Attention to detail

Documentation

Organization

Claims experience (2+ yrs)

ASE certification (preferred)

Contract interpretation

Spanish (asset)

Tools

Alldata

Mitchell Pro Demand

Job description

Build the future with us Are you driven by helping customers navigate unexpected vehicle repairs and eager to contribute to a company that helps clients feel confident and secure about their automotive protection coverage? As a VSC Claims Adjuster, you will play a key role in reviewing vehicle service contract claims, verifying coverage, evaluating repair estimates, and ensuring a seamless claims experience for customers, repair facilities, and dealers. This position is a great opportunity to showcase your automotive knowledge, customer service expertise, and problem-solving skills while building your career within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Main Responsibilities

• Answer inbound calls from customers, repair facilities, and dealers regarding Vehicle Service Contract (VSC) claims.
• Review contracts to verify coverage eligibility and ensure all claims protocols are followed.
• Gather and evaluate parts and labor estimates using automotive labor guide applications such as Alldata and Mitchell Pro Demand.
• Determine claim eligibility, apply applicable benefits, and communicate claim decisions and payment procedures.
• Process claim documentation, maintain accurate records in the Toro system, and provide claim summaries and updates to leadership.

Qualifications

• Is known for their strong customer service and communication skills.
• Stands out for their critical thinking and sound claims decision-making abilities.
• Demonstrates strong attention to detail and accurate documentation skills.
• Is recognized for their ability to stay organized and adapt in a fast-paced environment.
• Has at least 2 years of experience in automotive claims, automotive repair, customer service, or a call center environment.
• Has experience working within a computer-based business environment.
• Holds an ASE (Automotive Service Excellence) certification (preferred).
• Can read and interpret contracts and vehicle repair estimates.
• Spanish language fluency is considered an asset.

Why you'll love working with us

A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

• Medical, Dental, and Vision Insurance
• Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
• Company-Paid Health Advocate Benefit
• Wellness Allowance
• Generous Paid Time Off Plan and Holidays
• 401(k) With Company Match
• Competitive Bonus Program
• Employee Assistance Program
• Employee Discount Program

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company iA American Warranty, L.P. Posting End Date 2026-10-30

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more! iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor! Our Commitment to Diversity and Inclusion Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our US headquarters is in Austin, TX. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration. American Amicable traces its roots back to 1910 and is a progressive special markets insurer. Based in Waco, TX, the Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.