VS Manager-The Oaks

Victoria's Secret & Co.; Thousand Oaks (CA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Victoria's Secret in Thousand Oaks, CA, is seeking a Manager-level leader to deliver exceptional customer and associate experiences, drive brand sales, and lead a team of Supervisors and Selling Associates. The role focuses on coaching, staffing decisions, and maintaining brand standards to ensure top-line growth.

In higher complexity stores, this position provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution, reporting to the Store Manager or

Responsibilities

• Translate brand direction into priorities and daily actions for the sales floor
• Tell the product story through selling behaviors and protect the customer experience
• Use category performance insights from company tools and reports
• Maintain sales floor and fitting room standards where applicable
• participate in interviewing, hiring, and performance management with Store Manager
• Direct reports including Supervisors and/or Selling Associates
• Guide higher-volume or more complex stores in leading performance and direction

Job description

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing