VS Manager-Sooner Fashion

Victoria's Secret & Co.; Norman (OK); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Victoria’s Secret is seeking a Store Manager to lead store teams in Norman, OK, ensuring top-tier customer experiences and adherence to brand standards. The role drives sales, coaching, and staff development while aligning with visual merchandising and brand storytelling.

The Manager will guide Supervisors and Selling Associates, manage daily operations, and collaborate with leadership to deliver consistent performance in a high-volume environment.

Qualifications

• Candidate has proven leadership in retail management and team coaching.
• Strong focus on delivering exceptional customer experiences.
• Experience in visual merchandising and daily store operations.

Responsibilities

• Lead store team to deliver brand experiences and sales growth.
• Coach Supervisors and Associates to meet performance goals.
• Oversee staffing, training, and daily work plans.
• Ensure brand direction and store standards are followed.
• Drive store execution through product storytelling and service.

Skills

Leadership

Customer service

Coaching

Job description

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing