VS Manager-Red Cliffs

Victoria's Secret & Co.; St. George (VT); On-site; USD 60,000 - 90,000; Full time

Job summary

Victoria’s Secret & Co Store is seeking a Manager to serve as a values-based leader, delivering exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction and coaching to Brand Supervisors and reports to the Store Manager or Assistant Store Manager.

The Manager drives the overall customer and brand experience, translates brand direction into priorities, and leads the performance and direction of the business to ensure

Qualifications

• Experience leading store teams and driving customer experiences.
• Strong coaching and development of associates and supervisors.
• Ability to translate brand direction into daily store actions.

Responsibilities

• Drive customer and brand experience, ensuring presentation and selling behaviors align with brand objectives.
• Own visual execution and product storytelling to support sales growth.
• Lead talent lifecycle, including interviewing, hiring decisions and performance management with the Store Manager.
• Coordinate with leadership teams to deliver consistent store execution and standards.

Skills

Leadership

Coaching

People management

Customer experience

Visual merchandising

Hiring decisions

Talent development

Job description

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing