VS Manager-Destiny USA

Victoria's Secret & Co.; City of Syracuse (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

Victoria's Secret & Co Manager role focuses on delivering exceptional customer and associate experiences to grow brand sales. The manager provides direction to Brand Supervisors in higher-complexity stores to ensure consistent execution and strong brand presence on the sales floor.

The position reports to the Store Manager or Assistant Store Manager and emphasizes coaching, labor planning, and leadership in daily operations to meet brand standards.

Qualifications

• Values-based leader delivering customer and associate experiences.
• Experience leading brand teams to execute visual standards.
• Ability to coach and develop Brand Supervisors.

Responsibilities

• Lead customer and brand experience and drive top-line sales.
• Own visual execution and storytelling across the store.
• Provide direction to Brand Supervisors and manage talent lifecycle.
• Partner with Store Manager on hiring and performance.
• Coordinate floorset mapping and product launch support.

Skills

Customer experience

Leadership

Coaching

Visual merchandising

Job description

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing