VS Manager-Gateway Center

Victoria's Secret; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Victoria’s Secret in New York, NY is seeking a Store Manager to lead store operations, deliver exceptional customer and associate experiences, and drive brand top-line sales. This role provides direction, coaching, and partnership with Supervisors to ensure execution of visual standards and high performance.

The position emphasizes coaching, labor management, product storytelling, and cross-functional collaboration to achieve store goals in a dynamic retail environment.

Responsibilities

• Visual execution translating brand direction into priorities and actions
• Product storytelling and selling behaviors to protect the customer experience
• Category-level performance insights using company tools and reports
• Sales floor and fitting room standards (where applicable)
• Talent lifecycle including interviewing, hiring, and performance management with Store Manager
• Direct reports including Supervisors and Selling Associates
• Role leads performance and direction in higher volume or more complex environments

Job description

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing