VS Manager-The Mall at Bay Plaza

Victoria's Secret; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Victoria's Secret is seeking a Store Manager who embodies the brand values and delivers outstanding customer and associate experiences to grow top-line sales. In more complex stores, this leader provides direction and coaching to Brand Supervisors to ensure consistent execution.

This role reports to the Store Manager or Assistant Store Manager, as assigned. The Store Manager partners with Sales Leadership to drive results, maintain visual standards, and develop a high-performing team through

Qualifications

• Leads with core company values while delivering exceptional customer and associate experiences.
• Guides Brand Supervisors in higher complexity stores with direction, prioritization and coaching.
• Drives top-line sales through strong leadership and people development.

Responsibilities

• Translate brand direction into daily actions on the sales floor.
• Convey product storytelling and selling behaviors to protect the customer experience.
• Leverage category insights from company tools and reports to drive performance.
• Maintain sales floor and fitting room standards as applicable.
• Oversee talent lifecycle including interviewing, hiring decisions and performance management with Store Manager.
• Direct responsibility for Victoria’s Secret Supervisors and selling associates as assigned.
• Lead at higher volume or more complex environments to drive business results.

Skills

Leadership

Coaching

Customer experience

Sales

Visual merchandising

Hiring & staff development

Job description

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing