VS Manager-Gurnee Mills

Victoria's Secret; Gurnee (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution.

This role reports to the Store Manager or Assistant Store Manager, as assigned. The Manager drives the overall customer and brand experience, ensuring visual execution and selling behaviors reflect brand

Qualifications

• Experience leading store teams and coaching Supervisors and Associates.
• Ability to translate brand direction into priorities and actions.
• Experience with labor scheduling and workforce management.
• Strong customer-focused leadership and store operations.

Responsibilities

• Lead overall customer and brand experience within the Victoria’s Secret business.
• Ensure product presentation and selling behaviors reflect brand guidance.
• Own visual execution, category-level performance insights, and reports.
• Direct reports including Supervisors and Selling Associates; hiring decisions.
• Lead higher volume or complex environments with team direction and performance management.
• Collaborate with leadership to deliver exceptional customer experiences through coaching and selling.

Skills

Leadership

Coaching

Customer focus

Brand storytelling

Job description

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing