VRT Warranty Analyst

Lincoln Motor Company; Dearborn (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Immediate medical, dental, and Rx

Flexible family care and parental leav

Tuition assistance

Vehicle discount program for employees

Paid time off and holidays

Job summary

Ford Motor Company in Dearborn, MI is seeking a dedicated Warranty Analyst to support manufacturing quality initiatives and warranty/data analysis across departments.

You will contribute to root-cause analysis, containment actions, and cross-functional collaboration to improve vehicle quality and customer satisfaction. A high school diploma and manufacturing experience are required, with strong MS Office skills valued.

Qualifications

• High School Diploma required.
• Experience in manufacturing environment preferred.
• Demonstrated problem-solving abilities and data-driven decision making.
• Microsoft Office knowledge (Word/Excel/Outlook) expected.

Responsibilities

• Attend binning meetings and provide VIN history in QLS and SPC data.
• Triage ECB claims and verbatims with VRT engineers; determine containment feasibility.
• Support BSAQ projects with process engineers; define, measure, analyze, and validate steps.
• Pull charts and monitor key indicators to guide containment actions.
• Communicate daily claims to Process Coaches across all shifts.

Skills

Root cause analysis

Problem-solving

Data analysis

Communication

Manufacturing knowledge

Education

High School Diploma

Tools

Microsoft Office

Job description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

As part of our Manufacturing team, you’ll help build the world-class, state-of-the-art smart vehicles we're known for. In our plants around the world, we’re constantly developing new technologies and processes to further increase our efficiency. You'll get the satisfaction of making great products people use and love.

The Warranty Analyst Role Includes

• Problem-solving and root cause analysis
• Driving the manufacturing quality process for their function
• Gathering, maintaining, and reporting warranty and internal quality data analysis
• High-hurts identification and dispositioning
• Communicating across departments for VRT quality

What you'll do...

• Attend binning meeting to assist by providing VIN history in QLS and SPC data as applicable.
• Assist with triage of ECB claims and verbatims with VRT engineers.
  • Determine with VRT team if claim can be seen and contained in plant, implement if feasible.
  • Assist with Dealer call backs, part return requests.
  • Analysis of ECB/AWS
• Support VRT BSAQ projects (PD, Mfg, STA):
  • Kick off BSAQ project for warranty/customer claims hitting tip levels (Define).
  • Describe critical X with Process Engineer (Measure).
  • Work with Process Engineer on phases 1,2, 3 PJO process (Analyze).
  • Validate BSAQ ICA/PCAs.
• Pull Paynter Charts to distribute to VRT Co-Leads and Quality Engineering Supervisor.
• Understand and drive key indicators (0/1/3/MIS R/1000) & Internal indicators to provide feedback to affected area.
• Recommend and implement immediate containment actions for identified issues (External/Internal).
• Participate in PJO’s / GEMBAs (CTQ, GQIP Analyze Workstations, etc.).
• Communicate daily claims to Process Coaches/operators on ALL SHIFTS.
• Take meeting minutes and attendance for the VRT Report outs
• Create WES-Work Element Sheets tied to GSPAS and Visual Aids. Verify Illustrations.
• Populate necessary data fields for tracking on the Top Concern Containment and Validation Mapping (Form-4).
• Assist VRT in the creation of 8D’s and 6-panels.
• Map customer field concerns to appropriate inspections per VOPQUG-228 Quality Confirmation Mapping Procedure (Plant Heat Maps).
• Procedural audits (QOS, Process Control Plans, Contamination, Last Hit Reject, etc.).
• Maintain PIC Room / Boards.
• Support trails for engineering changes and process improvements.
• Review and validate each VRT Health Chart (Sheet Metal, Water Leak, Paint, S&R, HLM, Ext Orn, etc.)

You’ll have...

• Education: High School Diploma
• Experience: Experience in manufacturing
• Demonstrated experience in accomplishing tasks and objectives
• Proven problem-solving abilities
• Microsoft Office knowledge (Word/Excel/Outlook)
• Successful candidate must be able to demonstrate compliance to One FORD behaviors combined with outstanding interpersonal, team participation, and communication skills

Even better, you may have...

• Experience: Previous automotive and quality analysis experience
• Previous production supervision
• Experience with initiating containment, determining root cause and implementing corrective actions

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 6 and7.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.