VRF/DLS Controls Leader - Tech Service Coach

Carrier Global Corporation; Florida City (FL); Hybrid; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid Time Off

Disability Insurance

Life Insurance

Tuition Assistance

Job summary

Carrier Global Corporation seeks a leader for Controls, Product and Technical Service to oversee DLS/VRF controls across North America and manage a team of professionals. You will collaborate with Product Management and Engineering to drive development and continuous improvement of controls offerings.

Your role includes overseeing complex customer interactions, ensuring operational excellence, and guiding teams to meet targets while traveling up to 50% to support customer needs.

Qualifications

• 5+ years of DLS/VRF field experience.
• 5+ years of VRF controls integration experience.
• 50% travel requirement.

Responsibilities

• Engages in business process and development of procedures to ensure business objectives are met.
• Coaches experienced dispatchers and/or team leaders and provides feedback to help solve problems.
• Works closely with Product Management and Engineering teams for controls development.
• SME - Industry controls solutions.
• Responds to and handles complex calls with high profile customers to ensure smooth operations.
• Prioritize resources to ensure cost effectiveness and coordination of activities.
• Monitors performance metrics to ensure productivity targets are achieved.
• Consolidates analytic results and presents information to managers to improve product and technical service operations.

Skills

DLS/VRF experience

VRF controls integration

Team leadership

Customer engagement

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Carrier Global Corporation seeks a leader for Controls, Product and Technical Service to oversee DLS/VRF controls across North America and manage a team of professionals. You will collaborate with Product Management and Engineering to drive development and continuous improvement of controls offerings.

Your role includes overseeing complex customer interactions, ensuring operational excellence, and guiding teams to meet targets while traveling up to 50% to support customer needs.