VR Venue Ops Lead — Assistant Site Manager

Fever; United States; Remote; USD 24,000 - 34,000; Full time

Job summary

Fever in Bristol is seeking an experienced Assistant Site Manager to oversee our immersive VR experience in a high‑footfall venue. You’ll work closely with the Event Manager, ensure smooth visitor flow, support staff, and keep systems fully operational during shifts.

This freelance role covers evenings, weekends and public holidays, with holiday cover for the Event Manager. You’ll lead a small team, maintain safety standards, and act as first point of contact for guest inquiries while delivering

Qualifications

• Current, valid First Aid at Work certification is required for this role.
• Experience in live event, visitor attraction, or venue operations — preferably in immersive or tech‑driven environments.
• Working knowledge of VR hardware/software and basic IT troubleshooting (e.g., Windows PCs, networks, Wi‑Fi, device calibration).
• Experience supporting or managing teams, including casual/agency staff, in high‑traffic public settings.
• Comfortable stepping up to run a site independently at short notice, with strong organisational skills and a calm, solutions‑focused approach under pressure.
• Confident communicator and team player who thrives in a fast‑paced, collaborative environment.
• Working knowledge of health & safety regulations and customer service best practices.

Responsibilities

• Technical & Operational Delivery: Support daily setup and shutdown of the VR experience, ensuring all systems, hardware, and software are fully operational.
• Technical & Operational Delivery: Carry out pre‑opening checks (hardware calibration, environment readiness, content testing) alongside or in place of the Event Manager.
• Technical & Operational Delivery: Troubleshoot first‑line IT and technical issues on‑site, escalating to tech support partners where needed.
• Technical & Operational Delivery: Monitor experience performance throughout the day, resolving disruptions or resets promptly.
• Technical & Operational Delivery: Maintain stock of consumables and uphold hygiene protocols.
• Technical & Operational Delivery: Assist in keeping technical documentation up to date and support training of team members on troubleshooting procedures.
• Venue Operations (Ground Floor): Help ensure the ground floor VR experience space is clean, safe, and visitor‑ready at all times.
• Venue Operations (Ground Floor): Coordinate cleaning and reactive maintenance for the VR zone, including public and back‑of‑house areas.
• Team Support & Holiday Cover: Assist in line managing front‑of‑house staff, including agency team members, day to day.
• Team Support & Holiday Cover: Support daily staff briefings, rota coordination, and shift cover.
• Team Support & Holiday Cover: Model high standards of customer service and professionalism for the wider team.
• Team Support & Holiday Cover: Help train new team members on VR‑specific procedures, safety, and technical protocols.
• Team Support & Holiday Cover: Take full ownership of team management, rotas, and briefings during any period covering for the Event Manager.

Skills

First Aid at Work

VR hardware

Team management

Customer service

Tools

Windows PCs

Job description

Fever in Bristol is seeking an experienced Assistant Site Manager to oversee our immersive VR experience in a high‑footfall venue. You’ll work closely with the Event Manager, ensure smooth visitor flow, support staff, and keep systems fully operational during shifts.

This freelance role covers evenings, weekends and public holidays, with holiday cover for the Event Manager. You’ll lead a small team, maintain safety standards, and act as first point of contact for guest inquiries while delivering