VP, Support Center - Elevate CX & Innovation

Helm Bank USA; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% Medical, Rx, Dental, Vision coverage

Life insurance fully covered

Company 401(k) plan with employer match

Competitive paid time off

Flexible Spending Accounts

Company-sponsored training opportunities

Job summary

Helm Bank USA in Miami, Florida is seeking a Vice President, Support Center Manager. The role involves driving operational efficiency, leading a high-performing team, and implementing scalable solutions to enhance customer experience. Ideal candidates are bilingual in English and Spanish, have over 5 years of leadership experience in operations or customer service, and possess strong analytical skills. The position offers comprehensive healthcare benefits, a 401(k) with employer match, and opportunities for professional development.

Qualifications

• 5+ years of leadership experience in operations or customer service.
• Proven record in leading modernization initiatives and implementing scalable solutions.
• Strong analytical skills, experience in process improvement, and technology integration.

Responsibilities

• Develop and execute a vision for the Support Center.
• Champion innovation and modernization efforts.
• Lead change management initiatives for proactive customer service.

Skills

Leadership

Operational efficiency

Analytical skills

Bilingual in English and Spanish

Customer-centric approach

Process improvement

Education

Bachelor’s degree in Business or related field

Master’s degree preferred

Tools

Microsoft Office

CRM tools

Workflow automation tools

Job description

Helm Bank USA in Miami, Florida is seeking a Vice President, Support Center Manager. The role involves driving operational efficiency, leading a high-performing team, and implementing scalable solutions to enhance customer experience. Ideal candidates are bilingual in English and Spanish, have over 5 years of leadership experience in operations or customer service, and possess strong analytical skills. The position offers comprehensive healthcare benefits, a 401(k) with employer match, and opportunities for professional development.