Vice President Strategic Delivery & Customer Engagement

Hitachi ABB Power Grids; Northern (KY); Hybrid; USD 200,000 - 270,000; Full time

Job summary

Hitachi Energy seeks a Vice President Strategic Delivery & Customer Engagement to lead cross-functional execution and drive customer outcomes across a defined scope. This remote role focuses on governance, continuous improvement, and ensuring delivery of complex initiatives while maintaining customer advocacy.

The leader manages experienced professionals, guides strategy execution, and partners with stakeholders to ensure value, satisfaction, and long-term relationships across multiple

Qualifications

• Bachelor’s degree in business, engineering, or related field.
• 12+ years of relevant leadership experience in customer-facing or program management roles.
• Proven ability to lead people and manage complexity across multiple stakeholders.
• Experience with enterprise systems and reporting tools (CRM, ERP, MS Office).
• PMP or equivalent certification is a plus.

Responsibilities

• Build and maintain trusted relationships with customers and internal stakeholders.
• Drive high customer satisfaction via proactive engagement and clear communication.
• Provide voice of the customer to influence service enhancements and product improvements.
• Oversee onboarding, training, and ongoing engagement strategies to maximize value.

Skills

Leadership

Customer engagement

Program management

Cross-functional leadership

Education

Bachelor’s degree in Business, Engineering, or related field

Tools

CRM systems

SAP

MS Office

Job description

Vice President Strategic Delivery & Customer Engagement

Hitachi Energy is seeking a Vice President Strategic Delivery & Customer Engagement. This is a remote based opportunity. This role is responsible for leading cross‑functional execution and customer outcomes across a designated scope within Hitachi Energy. The position combines strategic project management leadership, operational excellence, and customer advocacy to ensure successful delivery of complex initiatives while driving customer satisfaction, retention, and long‑term value. Acting as both a business and customer partner, this leader ensures consistent processes, strong governance, and continuous improvement across teams, projects, and customer engagements.

As a people manager the role leads experienced professionals who operate with a high degree of independence, influencing outcomes beyond their direct reporting line and supporting short‑term policy and strategy execution.

Key Responsibilities

• Build and maintain strong, trusted relationships with customers and internal stakeholders, serving as a primary point of escalation and advocacy.
• Ensure high customer satisfaction through proactive engagement, structured communication, and effective issue resolution.
• Act as the voice of the customer internally, providing insights into service gaps, improvement opportunities, and product or process enhancements.
• Oversee onboarding, training, and ongoing engagement strategies to ensure customers realize full value from solutions and services.

Program, Project & Operational Leadership

• Lead cross‑functional and geographically dispersed teams in the execution of multiple, interrelated projects or initiatives.
• Establish, maintain, and continuously improve standardized processes for execution, tracking, reporting, escalation, change management, and issue resolution.
• Oversee planning and delivery across scope, schedule, budget, risk, and resource management.
• Monitor performance against KPIs, SLAs, cost, and efficiency targets, ensuring disciplined execution and transparency.
• Drive compliance with internal governance models, quality standards, and health, safety, and environmental expectations.

Risk, Performance & Continuous Improvement

• Identify, assess, and proactively manage risks, issues, and dependencies, ensuring timely mitigation and clear communication.
• Promote operational learning and sharing of best practices and lessons learned.
• Use data, reporting, and analytics to identify trends, inform decisions, and drive performance improvements.
• Contribute to financial oversight, including review of cost performance and margin considerations where applicable.
• Lead, coach, and develop a high‑performing team, fostering accountability, engagement, and continuous capability growth.
• Create a positive and results‑focused environment grounded in Hitachi Energy’s values of safety, integrity, and collaboration.
• Support talent development, succession planning, and effective workforce utilization.

Qualifications & Experience

• Bachelor’s degree in Business, Engineering, or a related field with 12+ years of relevant experience.
• Significant experience in customer‑facing leadership, project/program management, or operational leadership roles.
• Prior people‑management experience leading experienced professionals is required.
• Strong ability to manage complexity, ambiguity, and competing priorities across multiple stakeholders.
• Proven capability to influence without authority and drive alignment across functions.
• Experience with enterprise systems and tools such as CRM platforms, project management tools, reporting systems, and Microsoft Office (SAP experience preferred).
• PMP or equivalent certification is a plus.

Location Remote - North Carolina, United States of America;
Atlanta, Georgia, United States of America;
Charlotte, North Carolina, United States of America;
Houston, Texas, United States of America;
Nashville, Tennessee, United States of America;
Orlando, Florida, United States of America;
Pittsburgh, Pennsylvania, United States of America

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

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