VP, Strategic Customer Partnerships & Performance

R1 RCM, Inc.; Clifton (TX); On-site; USD 211,000 - 264,000; Full time

Job summary

R1 RCM Inc. in the United States is seeking an accomplished Vice President, Strategic Customer Partnerships to lead complex enterprise customer relationships and drive measurable performance and transformation.

This executive will translate deep Revenue Cycle Management knowledge into clear executive narratives, partnering across service delivery teams to optimize performance and shape strategic initiatives.

Qualifications

• 8+ years of progressive leadership experience in healthcare or RCM.
• Deep knowledge of Revenue Cycle Management and performance improvement.
• Proven success managing executive-level customer relationships.

Responsibilities

• Lead and develop Customer Partner leaders for strategic relationships.
• Provide visibility into RCM performance, priorities, and initiatives to senior executives.
• Translate analytics into executive-level narratives and recommendations.
• Partner across service delivery, operations, and functional teams to align priorities.
• Leverage RCM expertise to guide customer strategy and transformation.
• Lead change across matrixed stakeholder groups.
• Advance customer experience and relationship health, including NPS goals.
• Develop and strengthen the Customer Partner organization through coaching.

Skills

RCM knowledge

Executive communication

Strategic storytelling

Stakeholder influence

Analytical thinking

Leadership

Education

Bachelor's degree

Job description

R1 RCM Inc. in the United States is seeking an accomplished Vice President, Strategic Customer Partnerships to lead complex enterprise customer relationships and drive measurable performance and transformation.

This executive will translate deep Revenue Cycle Management knowledge into clear executive narratives, partnering across service delivery teams to optimize performance and shape strategic initiatives.