Executive, Client Strategy & Performance - Healthcare

R1 RCM, Inc.; Texas; On-site; USD 211,000 - 264,000; Full time

Job summary

R1 RCM, Inc. is seeking a Vice President, Strategic Customer Partnerships to lead complex enterprise customer relationships and drive measurable performance, operational improvement, and transformation.

This executive will serve as a trusted advisor to senior customer leaders while partnering with service delivery, operations, and functional teams to translate data into actionable executive insights and strategy.

Qualifications

• Bachelor's degree or equivalent relevant professional experience.
• 12+ years of progressive experience, including at least 8 years in leadership or management.
• Deep knowledge of healthcare Revenue Cycle Management (RCM) and demonstrated experience driving performance improvement in complex healthcare environments.
• Demonstrated success managing complex, executive-level customer or client relationships.
• Strong analytical capabilities with experience translating RCM and operational data into strategic business recommendations.
• Exceptional executive communication, presentation, and storytelling skills.
• Experience leading cross-functional performance improvement, transformation, or change initiatives.
• Proven ability to lead and influence across a matrixed organization.

Responsibilities

• Lead and develop Customer Partner leaders responsible for strategic customer relationships and performance.
• Serve as a trusted advisor to senior executives, providing clear visibility into RCM performance, opportunities, priorities, and strategic initiatives.
• Translate complex operational and performance analytics into compelling executive-level narratives and actionable recommendations.
• Partner across service delivery, operations, and functional teams to align priorities and drive measurable improvement.
• Leverage RCM expertise and industry best practices to guide customer strategy, optimize performance, and advance transformation.
• Lead change through influence, building alignment across complex, matrixed stakeholder groups.
• Advance customer experience and relationship health, including efforts supporting KLAS and NPS performance.
• Develop and strengthen the Customer Partner organization through coaching, accountability, and talent development.

Skills

Executive leadership

RCM knowledge

Analytical skills

Executive communication

Strategic storytelling

Cross-functional leadership

Change management

Executive relationship management

Education

Bachelor's degree or equivalent

Job description

R1 RCM, Inc. is seeking a Vice President, Strategic Customer Partnerships to lead complex enterprise customer relationships and drive measurable performance, operational improvement, and transformation.

This executive will serve as a trusted advisor to senior customer leaders while partnering with service delivery, operations, and functional teams to translate data into actionable executive insights and strategy.