VP, Strategic Customer Partnerships & Performance

R1 RCM, Inc.; Austin (TX); On-site; USD 211,000 - 264,000; Full time

Benefits offered by this job

Annual bonus plan

Competitive benefits

Job summary

R1 RCM, Inc. seeks an accomplished Vice President, Strategic Customer Partnerships to lead complex enterprise customer relationships and drive measurable performance, operational improvement, and transformation.

The role requires deep Revenue Cycle Management knowledge, executive presence, and the ability to translate data into clear insights and actionable recommendations. This is a US-based, senior leadership opportunity with a focus on driving outcomes across multiple teams.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 12+ years progressive experience, including 8+ years in leadership.
• Deep knowledge of healthcare Revenue Cycle Management (RCM).
• Experience managing executive-level customer relationships.
• Strong analytical capabilities translating data into business recommendations.
• Exceptional executive communication and storytelling.

Responsibilities

• Lead and develop Customer Partner leaders for strategic relationships.
• Advise senior executives with visibility into RCM performance and priorities.
• Translate analytics into executive-level narratives and actions.
• Partner across service delivery, operations, and functions to drive improvements.
• Apply RCM expertise to guide strategy, performance, and transformation.
• Drive change through alignment across a matrixed organization.
• Advance customer experience and relationship health including KPIs.
• Develop the Customer Partner organization through coaching and accountability.

Skills

Executive leadership

Strategic thinking

Analytical skills

Communication

Cross-functional leadership

Storytelling

Education

Bachelor's degree

Job description

R1 RCM, Inc. seeks an accomplished Vice President, Strategic Customer Partnerships to lead complex enterprise customer relationships and drive measurable performance, operational improvement, and transformation.

The role requires deep Revenue Cycle Management knowledge, executive presence, and the ability to translate data into clear insights and actionable recommendations. This is a US-based, senior leadership opportunity with a focus on driving outcomes across multiple teams.