VP, Strategic Client Partnerships & Growth

Norstella; Providence (RI); On-site; USD 180,000 - 320,000; Full time

Job summary

Norstella is seeking a VP, Strategic Client Partnerships to lead a new post-sale team across Real World Data, IHD Platform, and IHD IaaS. You will own senior relationships, drive value realization, and expand ARR, with renewals managed before expiry.

This role requires executive presence, strategic thinking, and collaboration with Sales, Delivery, and Consulting to maximize client value and growth.

Qualifications

• Proven client leadership experience in a post-sale, commercially-focused role.
• Demonstrated ability to manage and grow a team of senior client-facing professionals.
• Strong executive presence with experience building and maintaining C-suite relationships.
• Track record of meeting or exceeding NRR, expansion ARR, or equivalent commercial targets.
• Experience leading multi-year renewal negotiations and complex contracting processes.
• Deep understanding of real world data, healthcare data, or adjacent life-sciences data products.
• Ability to set clear boundaries, protect team scope, and prevent role accumulation.
• Strong communicator and cross-functional collaborator - Sales, Delivery, Product, Consulting.

Responsibilities

• Build and lead the team of four Strategic Client Directors and a Renewal Operations Specialist.
• Own key executive relationships with senior accounts across RWD, IHD Platform, and IHD IaaS.
• Drive value realization through structured quarterly business reviews and ROI narratives.
• Identify and develop expansion opportunities; surface upsell signals and route to Sales.
• Ensure renewals are closed early and priced from a position of demonstrated value.
• Coordinate with Data Ops, LinQ Support, or Engagement Management for issue routing.
• Feed the commercial loop with feedback to Sales, Pre‑Sales Solutioning, and Consulting.

Skills

Client leadership

Team leadership

Executive presence

NRR targets

Renewal negotiations

Contracting processes

Real world data

Healthcare data

Cross-functional collaboration

Sales collaboration

Tools

Salesforce

Job description

Norstella is seeking a VP, Strategic Client Partnerships to lead a new post-sale team across Real World Data, IHD Platform, and IHD IaaS. You will own senior relationships, drive value realization, and expand ARR, with renewals managed before expiry.

This role requires executive presence, strategic thinking, and collaboration with Sales, Delivery, and Consulting to maximize client value and growth.