VP, Securities Services Operations Transformation

JPMorgan Chase & Co.; Plano (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Program/Project Manager to translate strategic plans into high-impact programs across multiple business units. You will lead cross-functional coordination, define roadmaps, and deliver measurable results through structured governance and data-driven decision making.

The role emphasizes RAID management, OKRs/KPIs, and executive-level reporting, with growth opportunities as the transformation portfolio scales in a dynamic environment.

Qualifications

• 10+ years leading complex, multi-workstream transformation and program delivery initiatives with demonstrated success driving measurable outcomes across cross-functional stakeholders
• Strong program management discipline, including roadmap planning, milestone and critical path management, RAID management, governance forums, and timely escalation and resolution of blockers
• Strong analytical and problem-solving capability; able to structure ambiguity into clear options, recommendations, and executable delivery plans
• Proven ability to influence outcomes at all levels; able to navigate complex organizations to accelerate decisions, align stakeholders, and drive accountability
• Excellent written and verbal communication; able to produce crisp, executive-ready narratives, governance materials, and status reporting under tight timelines
• Demonstrated experience defining and driving OKRs and KPIs and key performance indicators, using data to manage performance and track benefits realization (quality, efficiency, and time to market)
• Demonstrated proficiency in data analysis and insight generation; able to interpret models, identify drivers, and provide continuous insight to improve program execution
• Proven conflict management capability: able to surface issues early, facilitate productive discussions, and create win-win solutions through collaboration and negotiation
• Advanced proficiency with Jira, Confluence, SharePoint, Excel, and Tableau for delivery tracking, governance, dashboards, analytics and executive reporting

Responsibilities

• Lead the transformation of strategic plans into high-impact programs and projects, delivering results across business units
• Translate strategic goals into a multi-year roadmap and quarterly execution plans (milestones, runbooks, and measurable targets)
• Lead cross-functional coordination across Business, Operations, and Technology; embed in workstreams to drive decisions and delivery
• Partner with stakeholders to define priorities and requirements; translate them into clear scope, timelines, and acceptance criteria
• Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues
• Define and manage Objectives and Key Results (OKRs) across Quality / Cost / Time, including KPI definitions, data sources, and accountability by workstream
• Build and maintain dashboards/scorecards; lead routine performance reviews to identify bottlenecks, quantify impact, and drive actions to closure
• Use operational data (e.g., activity/time, throughput, defects, cycle times) to prioritize highest-value interventions and track benefits realized
• Design and deliver scalable solutions across Operations that drive measurable value (quality, efficiency, cycle time)
• Own portfolio governance: RAID management, dependency mapping, delivery reporting cadence, and executive updates with clear decision asks
• Produce executive-ready artifacts throughout the lifecycle (business cases, process flows, gap analyses, governance packs, operating model documentation, future-state models, stakeholder updates)

Skills

Program management

Cross-functional leadership

Strategic planning

OKRs & KPIs

Data analysis

Stakeholder management

Roadmapping

Tools

Jira

Confluence

SharePoint

Excel

Tableau

Job description

JPMorgan Chase & Co. is seeking a Program/Project Manager to translate strategic plans into high-impact programs across multiple business units. You will lead cross-functional coordination, define roadmaps, and deliver measurable results through structured governance and data-driven decision making.

The role emphasizes RAID management, OKRs/KPIs, and executive-level reporting, with growth opportunities as the transformation portfolio scales in a dynamic environment.