VP/Risk Investigations Manager

Westamerica Bancorporation; Santa Rosa (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Westamerica Bancorporation is seeking an experienced leader to oversee Risk and Underwriting staff in our California campus. You will ensure superb service, mentor teams, and drive retention of Agents and ISOs while handling complex escalations.

The role emphasizes staff development, adherence to policy, and collaboration with sales and operations to manage risk and ensure timely resolution of issues.

Responsibilities

• Oversees the Risk and Underwriting staff to ensure superb service and retention.
• Personally handles more complex merchant, ISO or Agent calls.
• Hires, trains, and monitors team representatives; assesses performance.
• Maintains department programs and processes to minimize losses in Risk, Underwriting, and dispute resolution.
• Works with Sales and Operations to coordinate with ISOs and Agents for accounting needs.

Job description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly Hours: 40

JOB SUMMARY

Under limited supervision: Oversees the Risk and Underwriting staff to ensure the delivery of superb service and maximize Agent and ISO retention. Personally handles more complex service situations. Hires, trains, guides, and monitors staff.

ESSENTIAL FUNCTIONS: Fundamental Duties

• Oversees the Risk and Underwriting staff to ensure that they provide effective and proactive merchant daily due diligence. With particular attention to: A. Risk and Underwriting adherence to policy and procedure, card brand guidelines and standard operating procedures. B. Works to prevent losses. C. Risk and Underwriting matters are promptly addressed, owned, and resolved by the team member in either group. D. Ensure that all matters are escalated where necessary. E. Solves daily production problems (shadow, ADP, FDR, Tsys ) when necessary
• Personally handles staff escalated or more complex merchant, ISO or Agent calls.
• Hires, trains, and monitors respective team representatives; assesses their performance; and addresses performance shortcomings.
• Maintains each departments programs and processes to minimize losses to the department for Risk, Underwriting and dispute resolution
• Works in conjunction with the sales and operations groups to work with ISOs and Agents for accounting needs (funds transfer approvals), e.g. high transaction approval, high authorization approvals.
• Oversees and executes management directives for changes or trending risk/underwriting situations.
• Ads as backup risk/underwriter to cover short-staffing situations.
• Participates in other special projects and performs other job-related duties as assigned.

EOE

Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy