Loss Investigator I/II

Westamerica-Bank; Fairfield (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Westamerica Bank in California is seeking a detail‑oriented Loss Investigator to join our risk and security team. You will analyze incidents, support investigations, and prepare reports related to elder abuse, operational losses, and related policy compliance.

The role requires strong analytical, organizational, and interpersonal skills, with 2–5 years of branch banking or loss investigation experience. Proficiency in Excel and basic IT tools is expected, and you will collaborate with branches

Qualifications

• Two–five years of branch banking or loss investigation experience.
• Strong PC and math skills; familiarity with TS, Lotus, Excel.
• Excellent analytical, organizational, communications and interpersonal skills.
• Ability to prioritize multiple demands and meet deadlines.
• EOE

Responsibilities

• Analyze and file timely Reports of Financial Elder/Adult Abuse.
• Provide support to bank services and branches.
• Liaise with branch personnel, law enforcement, and counsel on operational losses and security.
• Assist investigations for external and internal losses; compile data and reports.
• Review and process operational loss charge-offs and SARS as warranted.
• Monitor Verafin system for fraudulent deposits and elder abuse indicators.
• Respond to inquiries about safety policies and alarm systems.
• Assist management during branch emergencies and robberies.

Skills

Analytical skills

Organizational skills

Interpersonal skills

Education

Loss investigation experience

Branch banking experience

Tools

Excel

Job description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly Working Hours: 40

• Under general managerial guidance: Analyzes and files timely Reports of Financial Elder/Adult Abuse. Provides technical, professional and analytical support to various departments of bank services and branches.
• Functions as a liaison for branch personnel and outside law enforcement agencies and legal counsel for matters related to operational losses and security policies and procedures. Works with Senior Investigator & Manager to prepare documents for litigation.
• Assists with investigations for both external and internal losses, compiles investigative data and produces departmental reports for bank management.
• Reviews and processes operational loss charge-offs and files SARS as warranted
• Reviews and monitors the Verafin system for fraudulent deposit activity and financial elder abuse.
• Responds to departmental and branch inquiries regarding safety and security policies and procedures and their alarm systems.
• Assists management in branch emergencies & robberies.

Requirements

MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB

FUNCTIONS:

Excellent analytical, organizational, communications and interpersonal skills are required. Two -five years of branch banking experience or loss investigation experience required, where the incumbent has gained a working knowledge of various aspects of bank operations, bank security, including investigations, law enforcement procedures and methods. Incumbent must possess strong PC and math skills, and a working knowledge of TS, Lotus, Excel spreadsheets and word processing software. Prioritize multiple demands while meeting strict projects deadlines.

EOE

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