VP – Rewards Reengineering - Strategy and Analytics

Citi; Jacksonville (FL); On-site; USD 104,000 - 156,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off

Job summary

Citi in Jacksonville, FL is seeking a VP Rewards Reengineering - Strategy and Analytics to join the USCC Pricing and Rewards Reengineering team. This role develops rewards strategies grounded in data, customer insights, and financial analysis to optimize portfolio profitability while balancing customer experience and regulatory compliance.

The position requires advanced analytics, cross-functional partnership, and leadership to drive strategic initiatives in a large consumer credit portfolio.

Qualifications

• 6+ years in product management, rewards, data analytics, risk, or similar function (Financial Services / Credit Card industry preferred).
• Strong analytical skills with ability to derive actionable business insights from data analysis.
• Proficient in SAS, SQL, Excel, and PowerPoint.
• Understands Credit Card products and economics, P&L drivers, rewards and market dynamics.
• Excellent verbal and written communication skills with strong presentation skills to senior audiences.
• Exceptional organizational skills with ability to manage multiple complex projects with minimal guidance.
• Bachelor’s degree in Business, Computer Science, Engineering or related field.

Responsibilities

• Develop comprehensive Rewards strategy recommendations based on in-depth customer insights, financial forecasting, and regulatory context.
• Evaluate new initiatives by sizing financial impact, risk/reward, customer impact, and other factors.
• Retrieve data and conduct data-driven analytics using various tools and techniques.
• Develop robust forecasting and tracking capabilities and ensure quality control in Rewards processes.
• Understand regulatory implications of Rewards policy and develop mitigation or opportunity strategies.
• Communicate clearly and effectively to business partners and senior leaders.

Skills

Rewards strategy

Data analytics

Cross-functional collaboration

Communication

Forecasting

Leadership

Regulatory awareness

Education

Bachelor’s degree

Tools

SAS

SQL

Excel

PowerPoint

Job description

Citi's U.S. Consumer Cards (USCC) business is one of the largest card issuers in the United States, serving millions of customers across a broad portfolio of branded, co-brand, and retail services card products. We are seeking to hire a VP Rewards Reengineering - Strategy and Analytics position to be part of the USCC Pricing and Rewards Reengineering team.

The VP Rewards Reengineering - Strategy and Analytics position will report to Rewards Reengineering Analytics Lead and will be responsible for developing Rewards strategies grounded in data, customer, and operational insights. This individual will leverage financial analysis to enhance portfolio profitability through many rewards strategic work, balancing customer experience and ensuring regulatory compliance. This role will partner across multiple teams, including Product, Finance, Risk, Legal, Compliance, Technology and Operations to drive Rewards strategies for USCC.

Key Responsibilities:

• Develop comprehensive Rewards strategy recommendations based on in-depth customer insights (both quantitative and qualitative), sound financial impact forecasting and thorough understanding of competitive landscape and regulatory environment
• Evaluate new initiatives by developing financial sizings, weighing risk / reward tradeoffs, assessing customer impact, and various other key factors
• Retrieve data and conduct data driven analytics using various analytical tools, software, and techniques
• Develop robust forecasting and tracking capabilities, and ensure robust quality control in Rewards processes
• Understand regulatory implications associated with Rewards policy and develop mitigation / opportunity strategies
• Communicate clearly and effectively to business partners and senior leaders

Candidate Qualifications

• 6+ years in product management, Rewards, data analytics, risk, or similar function (Financial Services / Credit Card industry preferred)
• Strong analytical skills with ability to derive actionable business insights from data analysis
• Highly proficient in SAS, SQL, Excel, and PowerPoint
• Understands Credit Card products and economics, P&L drivers, rewards and market dynamics
• Excellent verbal and written communication skills, along with strong presentation skills to senior audience members
• Exceptional organizational skills with ability to manage multiple, complex projects at once with minimal guidance
• Bachelor’s degree in Business, Computer Science, Engineering or related field
• Ability to partner with and lead a large cross functional team to drive results
• Will to win and desire to have fun

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Product Management and Development

Job Family

Product Development

Time Type

Full time

Primary Location

Jacksonville Florida United States

Primary Location Full Time Salary Range

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Oct 09, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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