VP, Relationship Manager - Floor & Decor

Synchrony; United States; Hybrid; USD 130,000 - 210,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Synchrony is hiring a VP, Relationship Manager to lead Floor & Decor and Installation Made Easy portfolios, combining consumer PLCC and business revolving credit programs. You will partner with cross-functional leaders to drive growth while balancing customers, people, processes and innovation.

The role requires strong B2B marketing/sales leadership, P&L proficiency, and a track record of strategic program delivery.

Qualifications

• Bachelor's degree and 5+ years of leadership experience with B2B Marketing and Sales.
• 5+ years financial skills and understanding of the P&L.
• Ability to travel up to 50% (including weekends).

Responsibilities

• Manage client P&L and contract; drive long-term growth, sales, and credit penetration while building relationship equity.
• Lead strategic initiative roadmap across Digital Enhancements, Operational Excellence, and Store Engagement with cross-functional teams.
• Directly manage CSM for Floor & Decor portfolio and ensure program performance and sales goals are met.
• Utilize multiple channels (phone, meetings, trade shows, webinars, email) to influence retail partners and growth.
• Develop and execute a store-level segmentation/engagement plan for ~300 stores and growing.
• Lead planning with client and teams to optimize growth; focus on marketing, loyalty analytics, and new account growth.
• Promote Synchrony values; advise on risk/compliance; lead client interactions and quarterly business reviews.

Skills

Leadership experience

B2B Marketing & Sales

Strategic thinking

Cross-functional collaboration

Analytics

Education

Bachelor's degree

High School Diploma / GED with 8+ years leadership experience

Job description

The VP, Relationship Manager is responsible for the performance of Floor & Decor and Installation Made Easy portfolios. This program will feature both a Consumer PLCC and Business Revolving Credit program, along with expanded acceptance capabilities. This role will partner cross-functionally with business leaders to drive growth and change via a balanced focus on customers, people, process, and innovation.

Our Way of Working

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Manage the client P&L and contract, drive the development and execution of a long-term growth strategy, aimed at increasing sales and credit penetration while building relationship equity to insulate from the competition
• Lead and execute the strategic initiative roadmap, across Digital Enhancements, Operational Excellence, and Store Engagement, partnering closely with cross-functional teams (Marketing, IT, Risk, Finance, Operations, Credit, Analytics) to deliver business objectives.
• Directly manage CSM, dedicated to Floor & Decor portfolio
• Ensure program performance & sales goals are met
• Leverage various channels to influence retail partner to achieve growth goals. Various channels include, but aren't limited to phone, face to face meetings, trade shows, webinars, email, etc.
• Develop, maintain and execute a store level segmentation and engagement plan for ~300 stores (and continuing to expand) to ensure appropriate connections are made outside of day-to-day corporate contacts
• Lead and coordinate the strategic planning process, in partnership with client and cross functional team, to optimize for growth - Focusing heavily on Marketing and loyalty analytics, new account growth, repeat usage and value-added capability delivery.
• Help maintain competitive information and optimize how we differentiate vs. the competition.
• Work in partnership with Credit and Fraud teams to monitor and optimize strategies, leveraging an inquisitive, growth-oriented approach to identify opportunities for continuous improvement
• Work with Operations and Sales Support teams to resolve day-to-day escalated/ad hoc client and sales requests
• Lead quarterly business reviews, both internally and externally, as well as planning and enabling all other client interactions to drive business engagement and results
• Proactively scan potential risk and compliance concerns; assures all contractual and compliance obligations are being met
• Leverage data analytics for comprehensive diagnosis of the client's business and the health / opportunities within the credit program.
• Continually promote and apply Synchrony Values, acting as a role model for integrity.
• Attend client conventions / trade shows
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree and 5+ years of leadership experience with B2B Marketing and Sales; or in lieu of a Bachelor's Degree, a High School Diploma / GED and 8+ years of leadership experience with B2B Marketing and Sale
• 5+ years financial skills and understanding of the P&L
• 5+ years leadership/team building experience with a solid track record of coaching, building both strong cross-functional alliances and motivating others to act in a boundary‑less fashion
• Ability to travel up to 50% (including weekends)

Desired Characteristics:

• Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.
• Strong sales, marketing, creative and analytical skills
• Proven ability to influence corporate decision makers; strong negotiating skills
• Ability to demonstrate innovation and creative approaches to businesses needs
• Proven ability to work remotely and independently.
• Ability to conduct in-depth sales presentations, including product demonstrations that highlight key benefits, ROI and the value of our solutions and services.
• Demonstrated leadership and ability to develop and motivate individuals and teams
• Organizational skills and effective time management to succeed in a fast‑paced environment.
• Excellent written and verbal communication skills
• Excellent strategic, organizational, and prioritization skills
• Experience with web-based sales / B2B Sales / marketing activities and/or mobile technologies

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working :

We're proud to offer you flexibility. At Synchrony, our way of working allows you to hav