VP, Consumer Bank - Product

Synchrony; Chicago (IL); Hybrid; USD 110,000 - 185,000; Full time

Benefits offered by this job

Flexible work options

Office hub presence

Job summary

Synchrony is seeking a strategic Product Manager to lead the digital deposit portfolio (savings, money market, CDs) across web and mobile. You will define the product vision, build multi-year roadmaps, and partner with SI, Pricing, CX, and Marketing to drive innovation and measurable outcomes.

You will own KPIs, conduct competitive analysis, and translate data into actionable backlog priorities while aligning engineering, UX, data science, compliance, and risk teams to deliver high-quality

Qualifications

• 7+ years of product management experience in consumer banking, fintech, or digital financial services.
• Ability to travel – 20%.
• Experience influencing cross-functional teams.
• Strong relationships and stakeholder management.
• Strong analytical skills and digital technology understanding.
• Knowledge of deposit products and related regulatory landscape (Reg D, Reg E, FDIC).
• Proven track record delivering end-to-end digital experiences on web and mobile.
• Proficiency with Agile methodologies and tools (Jira, Confluence, or similar).
• Customer-oriented with focus on UX/UI quality.

Responsibilities

• Define the product vision and multi-year roadmap for digital deposit acquisition, onboarding, and servicing experiences.
• Own annual strategy planning and roadmap whitepaper with external benchmarking.
• Partner with Consumer Bank SI, Pricing, CX, and Marketing to drive innovative product management.
• Monitor and measure product metrics and KPIs to define success and prioritize capabilities.
• Conduct competitive benchmarking and market analysis to identify whitespace opportunities.
• Coordinate with Engineering, UX/Design, Data Science, Compliance, Legal, Fraud, and Operations to deliver releases.
• Shape product backlog with Marketing to plan go-to-market and adoption campaigns.
• Manage vendor and third-party relationships where applicable.

Skills

Product management

Cross-functional leadership

Agile methodologies

Data-driven decision making

UX understanding

Regulatory knowledge

Tools

Jira

Confluence

Job description

Role Summary/Purpose

Synchrony’s Consumer Bank provides an award-winning suite of products, that help our customers save smart for today and tomorrow. We also serve as a primary funding source for the enterprise and are critical to Synchrony’s broader growth. The VP, Consumer Bank Product is responsible for the management of Synchrony’s Consumer Bank products through various channels. We are seeking a strategic and execution-focused Product Manager to help with the vision, KPIs, and roadmap of our digital deposit product— including savings, money market, and CDs — across web and mobile channels. You will sit at the intersection of business strategy, customer experience, and technology, acting as the connective tissue between engineering, finance, strategic initiatives, compliance, risk, and marketing.

Essential Responsibilities

• Define the product vision and multi-year roadmap for digital deposit acquisition, onboarding, and servicing experiences.
• Own annual strategy planning and roadmap whitepaper creation with external benchmarking and latest thoughts around business needs.
• Partner with the Consumer Bank SI, Pricing, CX, and Marketing teams to drive innovative product management and solutions.
• Monitor and measure product metrics and KPIs to define product success and prioritize future capabilities.
• Conduct competitive benchmarking and market analysis to identify whitespace opportunities and feature gaps.
• Maintain a strong understanding of our competitor products and experiences, and proactively communicate and activate on industry trends.
• Coordinate with SI & Marketing to shape the product backlog; prioritize features based on customer impact, business value, and technical feasibility.
• Partner closely with Engineering, UX/Design, Data Science, Compliance, Legal, Fraud, and Operations to deliver high-quality releases.
• Coordinate with Marketing on go-to-market plans, customer communications, and feature adoption campaigns.
• Manage vendor and third-party partner relationships where applicable (e.g., core banking integrations, EWS, Yoodle, etc…).
• Define KPIs and success metrics for all products and initiatives (e.g., funnel conversion, activation rates, deposit balances, NPS).
• Present performance updates and executive-level readouts to senior stakeholders.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements

• 7+ years of product management experience, preferably in consumer banking, fintech, or digital financial services.
• Ability to travel – 20%.
• Experience working and successfully influencing cross-functional teams.
• Exceptional relationship building.
• Strong analytical skills and digital technology skills.
• Strong understanding of deposit products (DDA, savings, CDs, money market) and associated regulatory landscape (Reg D, Reg E, FDIC).
• Demonstrated ability to deliver end-to-end digital experiences on web and mobile.
• Proficiency with Agile methodologies and tools (Jira, Confluence, or similar).
• Customer obsession with a strong eye for UX/UI quality.
• Analytical mindset; able to translate data into product decisions.
• Strong stakeholder management and organizational influence.
• Comfort operating in ambiguity and driving clarity for the team.
• Excellent verbal and written communication skills.
• Grade/Level: 12

Desired Characteristics

• Experience working and successfully influencing cross-functional teams.
• Exceptional relationship building.
• Strong analytical skills and digital technology skills.
• Strong understanding of deposit products (DDA, savings, CDs, money market) and associated regulatory landscape (Reg D, Reg E, FDIC).
• Demonstrated ability to deliver end-to-end digital experiences on web and mobile.
• Proficiency with Agile methodologies and tools (Jira, Confluence, or similar).
• Customer obsession with a strong eye for UX/UI quality.
• Analytical mindset; able to translate data into product decisions.
• Strong stakeholder management and organizational influence.
• Comfort operating in ambiguity and driving clarity for the team.
• Excellent verbal and written communication skills.

Salary

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. *Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements

• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
• Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.
• Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
• All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
• Legal authorization to work in the U.S. is required.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

Job Family Group

Synchrony is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products. With more than $139billion in sales financed and 68.5million active accounts, Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. Our financial expertise spans key product areas, including apparel, electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, other retail, elective healthcare procedures and services, and more. Our investments in technology across multiple platforms—in-store, online and mobile—allow us to engage consumers when and where they want. Our programs and tools strengthen the relationship between our business partners and their customers, driving growth and opportunity across the board.